Job Description

Simson-Maxwell

is a trusted leader, established in 1941, specializing in the distribution of industrial engines and the custom manufacture, sale, and service of

standby and prime power generator set systems

. We are internationally recognized for our expertise in power generation and control equipment.

We are seeking a highly organized, detail-oriented, and customer-focused individual to join our team as a

Service Coordinator

. This vital, full-time role acts as the central hub for our service operations, ensuring the seamless delivery of high-quality power solutions and maintaining strong relationships with our key clients.

Effective Start Date:

Immediately

Position Type:

Full Time, Permanent

Salary:

$55 000 - $60 000

Work Schedule:

Monday - Friday

Supervisor:

Service Manager

Key Responsibilities

The Service Coordinator manages the full lifecycle of service and administration, from initial call to final invoice and contract management.

Service Scheduling & Coordination:

Key Account Management:

Act as the main point of contact for major contract clients, handling all inquiries and managing service delivery.

Work Order Processing:

Open and process work orders for both shop and field service requests.

Scheduling & Logistics:

Proactively schedule and manage

preventative maintenance (PM)

for all contract customers. Coordinate complex schedules and services between internal departments Schedule all interior (in-province) jobs, including coordinating the Interior Technician's schedule and arranging necessary travel and accommodations.

Technician Support:

Supply comprehensive work orders and documentation to Shop and Service Technicians.

Quoting, Invoicing, and Administration:

Quoting:

Prepare and follow-up customer repair quotes in conjunction with Shop Technicians (sourcing pricing, typing up, and sending).

Invoicing & Reporting:

Close service work orders and invoice customers accurately and promptly upon service completion. Prepare and issue invoices, verifying pricing, PO numbers, and customer billing compliance.

Compliance & Data Entry:

Enter work orders, invoices, and compliance documentation into customer portals, ensuring adherence to client-specific guidelines. Manage the work order tracker and scheduling calendar. Receive, file, and update all service documentation and system fields. Logistics & Purchasing: Process purchase orders, track product/service shipments, and ensure timely delivery. Contract Management: Maintain the Key Account contracts and schedule and support PM Agreement renewals with the PM Account Manager.

Company Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance RRSP matching Tuition reimbursement Vision care On-site parking Paid time off Company events
Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Application question(s):

Must be legally authorized to work in the country of employment without sponsorship for employment visa status. This position may not lead to immigration sponsorship.
Work Location: In person