Job Description

Company Overview:

At Carmichael Engineering, we pride ourselves on being a leading provider of comprehensive mechanical and HVAC solutions across Canada. With over 100 years of experience, we have established ourselves as industry experts in delivering innovative and sustainable solutions to our diverse clientele.


Founded in 1922, Carmichael Engineering has grown from a small family-owned business into a trusted national brand with a presence in major cities and communities throughout Canada. Our rich history is built on a foundation of integrity, professionalism, and a commitment to excellence in everything we do.


Carmichael Engineering offers a comprehensive range of mechanical and HVAC services tailored to meet the unique needs of our clients.


Working on-site in our Ottawa office.


Business hours: 8:00am - 5:00pm


Salary Range: $60,000-$67,000

Responsibilities:

Follow up on open work orders to ensure timely completion, closure, and readiness for billing. Maintain accurate records of completed service work, ensuring all documentation is entered correctly into internal systems. Support company service goals by meeting performance targets related to work order closure and billing timelines. Monitor daily service operations, including outstanding work orders and preventative maintenance schedules, to anticipate and resolve delays. Coordinate with service technicians and the Service Manager to allocate resources efficiently and maintain workflow continuity. Dispatch service technicians with complete and accurate job details, providing ongoing updates and support as needed. Respond promptly and professionally to customer inquiries, addressing concerns and service needs effectively. Enter customer data and service call information into internal software and issue work orders as required. Collaborate with internal departments and external suppliers to ensure smooth delivery service, including issuing purchase orders when necessary. Perform other duties or participate in cross-training as assigned to support departmental needs and organizational changes.

Required skills and experience:

A minimum of 3-5+ years of experience in a similar role, preferably in a service company with mobile technicians such as maintenance, plywood, electricity, IT, wiring etc. . A college diploma preferably in a discipline related to business management, administration or operations management. Have a "technical mind". (Knowledge of HVAC systems is an asset) Excellent oral and written communication skills in English Work with computer tools. Enjoy working independently and demonstrate resourcefulness.

What We Offer:

Competitive Starting Pay Paid Training Comprehensive Benefits: + Medical/Dental/Vision/Travel Insurance
+ Life Insurance
+ Pension plan paid fully by us.
+ Vacation
+ Paid Time Off
+ Short-Term and Long-Term Disability
+ Employee Family Assistance Program paid by us.

Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations.


Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.