Job Description

Sleepwell is one of Ottawa's fastest-growing property management companies, and we are looking to expand our team of energetic and enthusiastic individuals!

We are full-service property management company with proven expertise servicing both residential and commercial real estate clients. With a growing portfolio of carefully chosen properties,

Sleepwell delivers a personal and worry-free experience to tenants and landlords of mid- to large-scale properties alike.

Currently, we are looking for a new member for our Service Team.

As a Service Coordinator , you would be responsible for but not limited to:

Service Line Management Answer incoming calls on the service line and triage requests appropriately Log and prioritize tenant service complaints and ensure timely resolution Task & Workflow Coordination Update and manage service tasks in the system Track progress and ensure completion of work orders and service tickets Tenant Relations Provide excellent customer service to tenants Communicate updates, timelines, and resolutions clearly and professionally Internal & External Communication Assist with communication to small clients Provide issue summaries and updates to VPs for large clients Notify technicians of scheduled work and service requests Liaise with contractors to coordinate work and ensure compliance Administrative Support Assist with invoice processing and technician timesheets Maintain and update property lists and service-related documentation Ensure contractors have valid WSIB and insurance documentation on file
Qualifications & Skills

Strong organizational and time management skills Excellent verbal and written communication abilities Professional and courteous customer service approach Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office Suite (Outlook, Excel, Word) Experience in property management or service coordination is an asset
Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Company events Dental care Extended health care Paid time off RRSP match Vision care
Work Location: In person