Job Description

About MTX Technologies Inc.

MTX Technologies is a proudly Canadian managed IT service provider, delivering secure, responsive, and innovative IT solutions to businesses across the country. With a focus on cybersecurity, compliance, and proactive support, we empower our clients to operate with confidence in a digital-first world.

Position Summary

We are looking for a highly organized and detail-oriented

Service Coordinator

to join our team. The Service Coordinator will be the central point of contact between clients, technicians, and management to ensure efficient scheduling, timely resolution of service requests, and high client satisfaction. This role is essential in keeping our helpdesk and field service operations running smoothly and on schedule.

Key Responsibilities

Act as the first point of contact for incoming service tickets and client requests Prioritize, schedule, and assign service requests to the appropriate technical personnel Monitor ticket queues to ensure timely follow-up, resolution, and client updates Coordinate and dispatch field technicians for onsite visits Communicate with clients regarding service timelines, updates, and feedback Assist with procurement of hardware/software related to client service tickets Maintain accurate service records, technician logs, and time entries Support client onboarding and offboarding processes in coordination with technical staff Provide administrative support to the technical team as needed Participate in continuous improvement of service delivery processes

Required Qualifications

2+ years experience in a coordinator, dispatcher, or service-related administrative role Strong organizational and multitasking skills Excellent communication and interpersonal abilities Familiarity with ticketing or PSA systems (e.g., ConnectWise, Autotask, Datto RMM) Comfortable with Microsoft 365 and general IT terminology Ability to remain calm and professional in fast-paced, client-facing environments

Preferred Qualifications

Experience in an MSP (Managed Service Provider) or IT services environment Knowledge of basic IT support workflows and service desk operations

What We Offer

Salary 40k annual Health and dental benefits package Unlimited Vacation (Fair Use policy) Opportunities for training and career advancement A collaborative team culture and the chance to grow with a fast-moving company
Job Types: Full-time, Permanent

Pay: $40,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off
Work Location: In person