We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 7 award winning dealerships across BC. Currently we are seeking an experienced Service Business Development Coordinator to join our growing team in the Okanagan! This opportunity is located in the beautiful Okanagan, just minutes away from the nearest beach!! With Vancouver being only 4 hours away, BIG WHITE and award winning wineries on our door step, plus dozens of golf courses near by, it can\'t be beat! The breathtaking Okanagan Valley is the perfect place for you and your loved ones to experience the best of Canada! We are looking for qualified candidates with a TEAM first attitude! Responsibilities: Focus of role:

• Field and co-ordinate all customers phoning into service
• Co-ordinate and schedule appointments based on business objectives
• Assign services/repairs for the Service Advisors
• Review service history and provide helpful advice to customer prior to customer appointment
• Sell maintenance/repairs at time of appointment booking
• Follow up on customer experiences/concerns
• Help achieve/maintain manufacturer customer service metrics
• Greet customers in a timely, friendly manner
• Maintain high customer satisfaction standards
• Be able to multi-task in a fast paced environment

Who you are:

• Automotive knowledge/experience is a must.
• A positive can do attitude
• Enjoy working in a fast paced, energetic environment
• Able to multi-task in a fast paced environment
• Outgoing with a strong desire to serve people
• Great organizational & computer skills
• Experience with Hyundai and PBS program considered a huge asset
• Experience in the automotive industry a strong asset
• Valid Drivers License preferred

Why choose us! As an established and growing company we offer:

• Competitive pay
• Comprehensive group benefits plan
• Employee and Family Assistance Program
• Life Insurance
• Apprenticeship and Training programs
• Mentorship
• Long Service Awards \xe2\x80\x93 commencing at 2 years service
• Regular social/team building events
• Community Involvement: Volunteering and donating
• Career growth and security

Who are we: Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers\xe2\x80\x99 expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals. #INDHigh Job Types: Full-time, Permanent Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Application question(s):

• Do you have the legal right to work in Canada?

Experience:

• customer service: 3 years (preferred)
• comparable: 2 years (preferred)

Work Location: In person