Job Description

We are looking for an Appointment Co-ordinator that loves looking after our customers!

The Waverley Chrysler Service Department is a fast-paced environment. The ability to multi-task and work with a high degree of accuracy is extremely important if we are to provide a great customer experience.

Essential Duties:

Book service appointments that maximize the efficiency of the service department. You will make outbound calls to existing customers for service maintenance appointment, after service follow-up and other special programs directed by management.*
Maintain daily/weekly/monthly goals as established by management and maintaining current knowledge of all Service and Parts marketing initiatives and product offerings.*
Ensure needs for all service customers are fulfilled within established guidelines and available resources.*
Capture and update customer contact information*
Respond to all email and voicemail messages*
Perform cashier duties*
Invoice repair orders*
Other duties as assigned by your manager*

All successful applicants must possess the following qualities:

Previous outbound/inbound contact center experience.*
Exceptional customer service skills with the ability to exceed customer expectations.*
Strong organizational skills with the ability to multitask.*
Ability to effectively respond to and meet the needs of a diverse client base.*
Pleasant telephone demeanor.*
Great interpersonal skills*
Computer Skills - the ability to learn new software programs*

Waverley Chrysler offers you:

Monthly salary and bonuses based on experience level Complete Health Benefits including dental, medical, prescriptions, disability, and life for you and your family. Professional call center software and support A positive work environment Opportunity for growth and advancement
Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

Dental care Extended health care Paid time off
Education:

Secondary School (preferred)
Work Location: In person