Job Description

This is an excellent opportunity to join and established developer / builder in a Service / QA Management capacity. You will be responsible to conduct PDI\'s with Homeowners, help monitor quality control, 30 day Tarion lists, year-end Tarion lists and second year Tarion lists and be a liaison between construction staff and Homeowners and deliver the company\'s marquis Move in Ready inspections.

The ideal candidate will be responsible for the following:

• Assess work is completed per plan, scope, and customer selected options and extras.

• Conduct the company\'s move in ready (MIR gate 1) inspection.
• Conduct the company\'s PDI inspection.
• Audit houses at PDI (MIR Gate 2) for level of completion and quality from initial MIR inspection.
• Be proficient in company (finishing) scopes and act as an ambassador of company quality.
• Track and drive Homeowner Survey initiative.
• Conduct pre inspections on all 30 day and 1 year Tarion lists.
• Supervise and schedule all seasonal exterior items to completion.
• Respond and assess all homeowner emergency calls.
• Support the company\'s health and safety program while on site.
• Responsible for explaining Tarion warranty program to homeowners.
• Communicate repeat issues and on-going patterns and recommend corrective actions.
• Assess and attend all Conciliation appointments on site to address all escalated homeowner concerns.
• Regularly reviews and actions all scheduled appointments, service matters and deficiencies until point of completion.
• Support Service Technicians, as required.MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual\'s status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants

Join an established Developer / Builder|Oversee high profile projects

The ideal candidate will possess the following:

• Post-Secondary education with a focus on construction management or related field an asset
• Minimum of 3 years of experience in a similar role within residential new home construction.
• Understanding of new home construction, specifically from a finishing perspective.
• Keen eye for detail, quality, and understand the fit and finishing of new home construction.
• Highly motivated, with a demonstrated passion for excellence and taking initiative.
• Familiarity with Ontario Building Code (OBC) an asset.
• Proficient working knowledge of Tarion\'s Construction Performance Guidelines.
• Positive attitude, optimistic perspective, and diplomatic approach.
• Team player with the strong ability to work independently to meet goals and objectives.
• Comfortable with the use of technology, completing, documenting inspections via tablet.
• Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
• Must have a valid driver\'s license and regular access to a vehicle.

Our client is an established residential real estate developer and builder, dedicated to low and mid/high rise building projects across the GTA, South Western ON, and Ottawa Regions. The company prides itself on offering high end product and finishes to their customers and providing excellent after sales service and care to their new homeowners.

Due to current growth, the organization is seeking to secure an experienced Service and Quality Assurance Manager for their Toronto area development portfolio.

Competitive compensation package including:

• Car allowance
• Performance Bonus
• Health and Dental Benefits Plan
• Paid Vacation

Salary will be commensurate with experience. Total compensation OTE is $125K per year.

Michael Page