Job Description

Looking for an experienced candidate to take on the exciting opportunity to oversee both the stabilized luxury high-rise, One Park Central, and our new development Two Park Central in Calgary. Property Manager Responsibilities As a Senior Property Manager - Residential with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines\xe2\x80\x99s policies and procedures. Responsibilities include, but are not limited to:

• Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
• Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Ensures the property\xe2\x80\x99s maintenance team members comply with the Hines\xe2\x80\x99s standards with respect to responding and completing resident service requests
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property\xe2\x80\x99s performance, and responding to owner requests as needed
• Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests
• Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
• Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals
• Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion

Property Manager Qualifications Minimum Requirements include:

• High school diploma or equivalent from accredited institution; college degree is a plus
• Real estate license, as required
• Five or more years\xe2\x80\x99 experience as a residential community/property manager or leadership role in industry
• Experience managing 400+ units, single, or combined sites
• Proficiency in Microsoft Office and property management software in order to complete required reports
• Excellent verbal and written communication skills
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
• Ability to lift up to 25lbs
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Transfer properties and work overtime as business needs deem appropriate
• Ability to work a flexible schedule including weekends and holidays

Job Types: Full-time, Permanent Schedule:

• Monday to Friday

Ability to commute/relocate:

• Calgary, AB T2R 0X5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a RECA license?

Experience:

• residential high-rise management: 2 years (preferred)

Work Location: In person