Job Description

Position:

Service and Parts Coordinator

Type:

Fulltime, Permanent

Location:

Langley, BC

Work Schedule:

Monday-Friday

Join our newly established Canadian division and play a key role in building a successful operation, with exciting opportunities for growth and advancement within the company.

Position Overview

Velocity Truck Rental and Leasing has an exciting opening for a

Service and Parts Coordinator

based out of Langley, BC. The Service and Parts Coordinator is a hybrid role which is responsible for coordinating and supporting daily operations, including service dispatch, service advising, and parts administration.

Compensation Plan

Attractive Compensation:

Competitive rate of $30.00 - $35.00 / hr. (D.O.E.)

Work-Life Balance:

Generous accrued vacation time.

Financial Security:

Plan for the future with employer RRSP matching.

Comprehensive Benefits:

Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Career Development:

Employer-paid technical training as required.

Duties and Responsibilities

Service Advisory Responsibilities

Ascertain vehicle problems and services by listening to customer's description of symptoms. Conduct inspections and proactively checks for recalls. Submit documentation for warranty repair orders. Retrieve mileage and vin numbers from vehicle, check vehicle maintenance records, examine service schedules. Maintain customer rapport by providing explanation of estimates and daily updates. Establish good customer relations by providing estimates and timelines. Verify warranty and service contract coverage by examining records and papers. Explain provisions and exclusions. Prepare repair orders (RO). Enter RO into service database system and sends to Estimator and/or Service Manager. Monitor repair work to ensure vehicle will be ready when promised. Print warranty and repair orders, issue sublet purchase order numbers.

Dispatcher Responsibilities

Schedule and dispatch technicians based on availability, skill level, and workload. Monitor job progress and reassign work as needed to meet deadlines and customer expectations. Serve as the central communication point between customers and technicians. Review and assign incoming work orders and ensure all required information is gathered. Update customers and internal teams with job status and estimated completion times. Track technician productivity and communicate any issues to the Service Manager. Assist with opening and closing work orders in the system, ensuring accuracy. Maintain organized records of dispatch activities and technician assignments. Communicate delays or urgent jobs to the appropriate parties promptly.

Parts Administration Responsibilities

Posts invoices to inventory control. Ordering Parts - Generates, maintains and monitors parts orders. Generates, maintains and monitors cash schedule and inter branch cash schedule. Submits parts tickets for pricing, status and lead time. Generates invoices. Returns all excess parts. Monitors that tracks credit for returned excess parts.

Skills & Qualifications

Previous experience in dispatching, customer service, or service coordination (automotive or heavy-duty industry preferred). Strong organizational and time-management skills. Excellent verbal and written communication abilities Ability to work under pressure and manage multiple priorities at once. Proficient with computer systems and dispatching tools. Knowledge of heavy-duty truck repairs or shop operations is an asset. High school diploma or equivalent; post-secondary education is an asset.

We are an equal opportunity employer.