Job Description

Service Advisor - Intercity Powersports & Auto Service

Are you tired of being micromanaged? Ready to actually make decisions that matter?

We're not looking for someone who wants to hide behind policies or pass problems up the chain. We want someone who sees a challenge and thinks "I've got this" - even when they're not 100% sure how yet.

What You'll Actually Do (Not What HR Wants Us to Say)

You'll own the entire customer experience from the moment they walk through our door until they drive away satisfied. This isn't about following scripts or checking boxes - it's about solving problems, making judgment calls, and building relationships that last years, not transactions.

Your Arena:

Master Translator & Technical Communicator

: You'll speak fluent "mechanic" and fluent "customer" - often in the same conversation. When our tech says "the CV joint is shot and we need to drop the diff to replace the whole halfshaft," you know exactly what that means, what it costs, and how to explain to the customer why their ATV is making that clicking sound when they turn.

Strategic Scheduler & Traffic Controller

: You're running a complex puzzle where a 15-hour engine rebuild can't bump the oil change that keeps a contractor's crew working. You'll orchestrate four mechanics' schedules like a conductor, knowing which tech is best for electrical gremlins, who can knock out quick jobs between big ones, and how to keep everything flowing when parts are delayed.

Information Hunter & Quick-Draw Estimator

: When a customer calls asking what it'll cost to fix their 1987 Ski-Doo that "just quit running," you don't put them on hold for 20 minutes. You know where to look, what questions to ask, and how to give them real numbers fast - because their time matters as much as yours.

Story Builder & Trust Creator

: Technician notes that read "replaced widget, test drove OK" become customer conversations about how we found the root cause, why it happened, and what they can do to prevent it next time. You don't just relay information - you build understanding and confidence.

Sales Professional (Without the Sleaze)

: You present options, explain value, and let customers make informed decisions. No pressure, no games - just clear information that helps people choose what's right for them and their equipment.

Who We're NOT Looking For

People who need constant direction Those who love meetings about having meetings Anyone who thinks "it's not my job" is an acceptable answer Folks who prefer safe, predictable, corporate environments Those who fold under pressure or blame others when things go sideways

What We Actually Care About

We don't care if you've never worked in automotive before. We don't care if you didn't go to the "right" school. We don't care if your last boss thought you were "difficult to manage."

We care if you:

Take ownership of outcomes, not just tasks Can learn fast and think on your feet Treat people right, especially when they're frustrated See opportunity where others see problems Want to build something meaningful, not just collect a paycheck Can explain how you will bring value to our team when you apply

The Real Deal

This isn't a 9-to-5 where you clock out and forget about work. When you care about the outcome, you can't help but think about how to make tomorrow better than today. Some days will test everything you've got. Other days, you'll go home knowing you made a real difference for someone.

We're looking for someone who wants to run their own show within our bigger picture - someone who gets excited about the responsibility, not scared by it.

If this sounds like the kind of challenge that makes you lean forward instead of back away, let's talk.

A crucial part of success in this job is attention to details! If you have read the entire job description, please send an email to gm @t intercitypowersports .com with the subject line: Details Matter

Intercity Powersports & Auto Service - Where taking the plunge into the unknown has been our specialty since 1996.

What Success Looks Like

: Learning the Ropes

Understanding our systems, processes, and team dynamics Building relationships with technicians and customers Demonstrating technical curiosity and learning speed Showing organizational skills in basic scheduling tasks

: Taking Ownership

Managing customer relationships independently Making scheduling decisions that optimize shop flow Handling complex estimates and technical conversations Building trust with both customers and technicians

: Running Your Domain

Consistently exceeding customer satisfaction expectations Optimizing processes and suggesting improvements Mentoring newer team members Taking on special projects and additional responsibilities

: Leadership & Growth

Becoming the go-to person for complex situations Contributing to strategic planning and business development Potentially training and developing other service advisors Playing a key role in company growth and success

Benefits & Compensation

Financial Package:

Competitive base salary plus performance incentives Comprehensive benefits package Staff discounts on services and parts Opportunities for advancement and increased responsibility

Professional Development:

Ongoing training opportunities Attendance at industry events and trade shows Cross-training opportunities in other departments Clear path for career advancement

Work Environment:

Collaborative, high-performance team culture Modern facility and tools Flexible approach to work-life balance Recognition and reward for exceptional performance
This is more than a job - it's an opportunity to build something meaningful while developing skills and experience that will serve you throughout your career. If you're ready for the challenge, we're ready to invest in your success.

Job Types: Full-time, Permanent

Pay: $24.00-$35.00 per hour

Expected hours: No less than 40 per week

Benefits:

Extended health care Life insurance Paid time off Store discount
Work Location: In person