Job Description

Berg Equipment is seeking a

Service & Warranty Administrator

to join our growing team. In this role, you will be the key connection between our service department, technicians, manufacturers, and--most importantly--our customers. You'll guide clients through the repair and maintenance process, handle warranty administration, and help ensure every customer leaves with confidence in their equipment and our service.

If you have strong organizational skills, a passion for customer satisfaction, and an eagerness to keep learning, this is an excellent opportunity to build your career with one of Canada's top Kubota dealerships.

Key Responsibilities

Greet and assist customers in person, by phone, and by email in a professional, timely manner Create and process work orders with accurate documentation of services performed Clearly explain completed work, warranty coverage, and repair details to customers Prepare invoices and process customer payments Review, submit, and track warranty claims with OEMs, ensuring maximum recovery on claims and campaigns Monitor outstanding claims and maintain accurate warranty records Stay up to date on manufacturer warranty programs and service campaigns Schedule warranty and service campaign repairs with customers Manage warranty parts storage and coordinate returns as requested by OEMs

Qualifications

Strong customer service and communication skills Excellent organizational and multitasking abilities Proficiency with computers and data entry Previous experience with outdoor power equipment or similar industry knowledge is an asset

Work Schedule

Full-time, 40+ hours per week Rotating Saturday availability required

Compensation & Benefits

Competitive starting hourly wage:

$23-$27

, based on experience Extended health care benefits & health spending account Company-matching pension plan Annual performance bonus

About Us

Since 1948,

Berg Equipment

has proudly served the outdoor power equipment needs of customers throughout the Niagara region. As one of the highest-volume Kubota dealerships in Canada, we've built a loyal customer base and a reputation for quality service. With our recent investment in a new facility, we're excited to continue growing--and we'd love for you to grow with us.

Job Types: Full-time, Permanent

Pay: $23.00-$27.00 per hour

Expected hours: No less than 40 per week

Benefits:

Dental care Extended health care Life insurance RRSP match
Work Location: In person