Job Description

Capital Glass Experts is proud to be serving St. John's, Mount Pearl, Paradise, CBS, Torbay and surrounding areas. Our expertly trained team is ready to handle all insurance claims for windshield repair and replacement with ease. We also offer other products and services such as paint-less dent repair, detailing, remote car starters, fabric repairs, auto accessories and much more.

At Glass Experts, we are looking for a candidate who will represent our brand image and will provide a positive consumer experience to all our customers. The best candidates for this role would have prior Service Advisor or have considerable retail/food service experience in a professional environment. As a Service Advisor, you'll provide excellent service, with a goal to serve and maintain great relationships with our clients.

You will initiate automotive glass repairs and services by establishing the extent if the vehicle glass problem and services requested; verifying insurance coverage; developing estimates; writing repair orders; maintaining records, while having a strong commitment to customer satisfaction. This position offers performance incentives beyond the hourly rate of pay!

Other requirements include:

Responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs; Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles if applicable; Confirms insurance coverage by examining customer records and papers; explaining provisions and exclusions; Assists with the coordination of alternate transportation such as rental car reservations or shuttle service; Work with customers to determine extent of problem and provide glass technicians with accurate repair descriptions; Contact the customer to obtain authorization for repairs as suggested, as well as to notify them that the repairs are completed and their vehicle is ready for pick-up; Receive payment for the work completed, handle the cash or credit transaction and ensure customer satisfaction; Other duties as assigned and as may be amended from time to time to meet company objectives.
Qualifications & Experience:

High School Diploma or equivalent; 1+ years' experience in the automotive and/or service industry an asset Identifies and resolves problems in a timely manner; Must be able to perform under pressure and deescalate situations; Must be highly organized with the ability to multi-task and work in a fast-paced environment; Certificate of Conduct is required.
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount
Work Location: In person