Service Advisor
Kitchener, ON, CA, Canada
Job Description
Position Summary
The Service Advisor is responsible for delivering an exceptional customer experience by accurately documenting vehicle concerns, recommending maintenance and repair services, and managing repair orders from start to finish.
Key Responsibilities
Greet customers and act as the main point of contact in the service department Perform vehicle walk-arounds and document concerns accurately Open, manage, and close repair orders in the DMS Recommend required and preventative maintenance based on OEM guidelines Communicate repair status clearly with customers and internal teams Review completed work and explain invoices at vehicle delivery Meet performance targets for sales, CSI, and productivity
Qualifications
Previous automotive service or customer service experience preferred Strong communication, organization, and sales skills Ability to work in a fast-paced environment Basic mechanical knowledge is an asset Experience with dealership software (PBS, CDK, Reynolds, etc.) an asset Valid driver's license
Compensation
Competitive pay plan with commission/bonus opportunities Benefits available after probation (if applicable)
Job Type: Full-time
Pay: $20.81 per hour
Expected hours: 42 per week
Benefits:
Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Work Location: In person
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Job Detail
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Job IdJD3362069
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKitchener, ON, CA, Canada
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EducationNot mentioned