Job Description

Okanagan Dodge

is looking for a

Service Advisor

to join our team!

As one of British Columbia's finest automobile dealerships, we are proud of our award winning models, and our commitment to quality and value-driven customer service. We are looking at bringing aboard a top candidate to join our high performing team.

The successful candidate would have excellent communication and customer service skills, will have a TEAM first attitude and have at least 1 year of previous experience in an automotive service department. This opportunity has a great earning potential !

Responsibilities:

Welcome all incoming guests in a timely and friendly manner Sell & recommend maintenance and repairs to service customers Create and write service orders Ensure work orders are written with accuracy Provide accurate written cost estimates for labor and parts Follow up on unsold work Liaise with Technicians to ensure proper work flow Develop and create lasting guest relationships Deliver exceptional customer service at all times Ensure guests are contacted regarding any changes in the estimate or completion time Explain to all guests the cost and requirements of their service in full detail At time of check out explain the completed work and all the charges to the guest Keep up with maintaining the organization of the department by keeping the service forms, menu and pricing guides up to date

Requirements:

1+ years experience in a service advisor role is preferred Customer focused with strong customer service skills Works well under pressure The ability work in a fast-paced environment with the ability to multi task Organized, motivated and a self-starter Computer skills and experience with Microsoft office would be considered a asset Enjoy working with a diverse group of individuals PBS experience and knowledge would be considered an asset Flexible schedule with the ability to work Saturdays Must have the legal right to work in Canada Must have a valid and clean driver license

Why choose us!

We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 11 award winning dealerships across BC. As an established and growing company we offer:

Competitive pay Comprehensive group benefits plan Employee and Family Assistance Program Life Insurance Mentorship Long Service Awards - commencing at 2 years service Regular social/team building events Community Involvement: Volunteering and donating Career growth and security

Who are we:

Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers' expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.

#INDHIGH

Job Type: Full-time

Pay: $60,000.00-$105,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Store discount Tuition reimbursement Vision care
Ability to commute/relocate:

Kelowna, BC V1X 4J4: reliably commute or plan to relocate before starting work (required)
Experience:

service advisor: 1 year (preferred)
Work Location: In person