Job Description

and Responsibilities:

To meet the demand of our growing Service Department, we are searching for an outgoing Service Advisor to work full-time in our Fort McMurray location. You as the ideal candidate will have excellent organizational skills and the ability to multi-task with time-sensitive deadlines in a fast-paced environment. As the first point of contact for service customers, you will possess strong customer service skills and be able to confidently relay information from service personnel. This opening is for a rotating 7 on 7 off shift schedule (12 hour days).

Duties and responsibilities of the position include, but are not limited to:

Answering a high volume of calls, taking messages as required. Liaise between technicians, customers, warranty, and mobile coordinator. Scheduling mobile service calls. Administer pre-authorization payments for COD customers. Checking warranty status of units scheduled for repairs. Ensure all repair orders are accurate and complete. Completing various clerical activities including photocopying, faxing, sorting/filing, etc. Electronic processing of work orders for mobile service including payment and acquiring PO#s Communicating with technicians to ensure a final invoice is created within 24 hours of completion. Entering technician time.

Employment Qualifications:

Applicants with previous experience in similar position will be given preference. Intermediate computer skills (Microsoft Office Suite) and ability to acclimate to PC based order entry system are necessary. High standard of professionalism and outstanding verbal communication skills are important characteristics. Cummins and/or Paccar warranty experience is an asset but not required. Must be able to pass a pre-employment medical and criminal record check prior to hiring

What We Offer:

Competitive wages Comprehensive benefits package including medical, dental, life and RRSP matching Employee training track through our portals and OEM Friendly and safe environment with high level of job satisfaction State of the art facilities Employee draws for Edmonton Oilers, Edmonton Elks and Rogers Place events Employee lunch days including Summer BBQs Staff pricing on retail purchases in Parts Department

Additional Comments:

Please submit your cover letter and resume via Indeed. Stahl Peterbilt would like to thank you for your interest, but only those applicants selected for an interview will be contacted.

Stahl Peterbilt was established in 2003 and is honoured to sell and support the Peterbilt brand. Proudly serving Northern Alberta with branches in Edmonton, Grande Prairie and Fort McMurray, Stahl Peterbilt is a Western Canada leader in heavy duty and medium duty truck sales, service, and parts. Our mission is to consistently provide the highest level of customer service in all areas of our business.

When you work for Stahl Peterbilt, you can not only expect to work in state of the art, clean, safe and industry leading facilities, but for an award-winning company. Stahl Peterbilt has been named "North American Heavy-Duty Dealer of the Year" twice in conjunction with receiving Peterbilt's "Best in Class Award" 14 out of 15 years. Our three Service locations have been awarded and recognized as Peterbilt Platinum Service Centres due to our dedication and commitment to customer uptime.

Stahl Peterbilt believes our employees are the key to our achievements and we strive to celebrate theirs as well. Our commitment to employee satisfaction and success starts at the top, providing training and opportunities for employees to grow their skillsets, and in turn, their careers. We pride ourselves in being a family-owned company with a friendly, professional, and collaborative environment that is the backbone of our company culture.

To learn more about our company, visit us on Instagram, Facebook, Twitter and LinkedIn.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking RRSP match Store discount Vision care
Application question(s):

Please describe what exceptional customer service means to you? Are you available to work 12 hour shifts, on a rotating 7 on, 7 off shift schedule?
Experience:

Heavy Truck, Automotive or related: 1 year (preferred) Dealership: 1 year (preferred)
Work Location: In person