Job Description

We are part of the OK TIRE network that has more than 360 stores coast to coast. We operate three facilities in Etobicoke including a 7 Bay automotive repair centre.

We are currently seeking an Automotive Service Advisor for our high volume, fast paced automotive repair shop

Overview

We're looking for a motivated and customer-focused

Automotive Service Advisor & Tire Specialist

to join our team. This is a dynamic, growth-oriented role that blends inside sales & customer service. You'll work closely with customers to provide solutions, prepare accurate quotes and invoices, and support the shop team in delivering a seamless experience. If you thrive in a fast-paced environment, enjoy building relationships, and want the opportunity to grow your career, this role is for you.

What You'll Do

Sales & Client Support

- Handle vehicle service and tire/wheel inquiries, follow up on leads, and build relationships with new and existing customers.

Customer Experience

- Greet every customer, provide information on services, handle concerns with professionalism, and ensure a welcoming shop environment.

Quoting & Invoicing

- Prepare accurate estimates, process invoices, and ensure payments are completed.

Shop Support

- Track service progress, assist with scheduling, and provide operational support to the Shop Manager.

Collaboration

- Work closely with the team to ensure efficiency, accuracy, and customer satisfaction.

What You Bring

Experience in

service advisor capacity

; industry knowledge is required. Experience in tire & wheel sales. Strong

customer service skills

, with a proven ability to resolve concerns and build trust. Excellent

time management

, organizational skills, and attention to detail. Strong interpersonal and communication skills--confident, professional, and approachable. Ability to thrive in a

fast-paced, high-volume environment

while staying adaptable. Proficiency with Microsoft Office and comfort with digital communication tools. Valid driver's license. High school diploma required; post-secondary education an asset. Entrepreneurial mindset with resilience and initiative. Experience with invoicing, scheduling, or shop operations. Problem-solving and leadership potential. Willingness to learn and grow through training.

What We Offer

Competitive salary based on experience Comprehensive benefits package Supportive, team-oriented environment Ongoing training and professional development Flexible scheduling options Career growth opportunities
Job Type: Full-time

Pay: $58,000.00-$70,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Store discount Vision care
Ability to commute/relocate:

Etobicoke, ON M8Z 5K2: reliably commute or plan to relocate before starting work (required)
Experience:

service advisor: 3 years (required)
Work Location: In person