Job Description

Looking for a career that combines your passion for customer service and knowledge of vehicles? Mercedes Benz Moncton is hiring a Service Advisor to join their team immediately! As a dealership front-line representative, you\'ll be responsible for communicating with customers, explaining vehicle diagnoses, and recommending necessary services to ensure the longevity of their vehicles, based on feedback from technicians. Don\'t miss this opportunity to begin your career as an Automotive Service Advisor and join a dynamic team at Mercedes Benz Moncton! Responsibilities include but are not limited to:

• Determine automotive problems and services by listening to customers\' descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer\'s approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers\' publications
• Enhance the store\'s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements:

• At least three years of customer service experience
• Previous experience in an Automotive Service Advisor role is considered an asset
• Strong interpersonal skills: a good listener who can cultivate relationships
• Excellent communication skills
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver\xe2\x80\x99s license with acceptable driver\'s abstract

Why Steele Auto?

• Competitive compensation package with flexible health and dental plans
• Virtual healthcare and mental health/wellness support programs
• Employee and Family Assistance Program
• Industry leading Retirement Savings Plan with employer match
• Opportunities for career growth and advancement
• A safe, inclusive, and dynamic work environment

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the \xe2\x80\x9cTrusted Destination of Choice for Everything Auto\xe2\x80\x9d for employees and customers alike. If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter. We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and promoting from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities. Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture and opportunities, please visit www.steeleauto.com