Job Description

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Position: Customer Service Advisor, Entry Level

Division: Customer Services

Location: Whitehorse, YT

Salary: Starting rate $31.33 hourly

Position Summary:

Always there. Anywhere. That\xe2\x80\x99s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and we have the courage to do the right thing, even when it\xe2\x80\x99s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

Reporting to the Supervisor of Customer Accounting and Administration, this position is responsible for providing a full range of customer services in response to residential, commercial, and rural account service inquiries, complaints or service requests within the ATCO Electric Yukon service area. As the first contact for customers, the Customer Service Advisor, Entry Level is required to ensure prompt and personalized service and to promote and enhance the company\'s image in the community and relationship with customers.

We\xe2\x80\x99re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.

What You Get To Do:

• Work with customers, both in person and on the telephone, to respond to billing and service inquiries, connection and disconnection of service.
• Monitor and evaluate accounts and initiate collection action as required, ensuring effective and appropriate outcomes.
• Liaise directly with individual customers or as needed, social agencies, governments, or Yukon First Nations to seek or provide customer information and resolve customer related issues.
• Coordinate field work with service personnel and process field work orders on the billing system.
• Review and prepare payments for posting, receive bill payments and prepare bank deposits.
• Update and maintain electronic databases and tracking documents as well as report reviews and analysis.
• Willingness to continue learning new skills, technology, and utility industry specific knowledge.

Qualifications:

• High School Diploma.
• One (1) to three (3) years of progressive office administration experience within a computerized environment.
• Working knowledge of MS Outlook, MS Word and MS Excel as well as Oracle platforms.
• Accurate computer, keyboarding and calculator keying skills.
• Experience handling cash and knowledge of cash balancing procedures.
• Basic knowledge of company policies and practices.
• Aptitude for prioritizing work in a fast-paced work environment.
• An orientation to deliver excellent customer service both in person and on the phone.
• Excellent interpersonal, communication, and problem-solving skills when dealing with internal and external customers.
• An ability to deal with confrontation and diffuse emotional situations.
• An ability to work professionally and maintain confidentiality of customer information.

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence.
• Competitive compensation.
• Flex benefits.
• Tuition assistance program.
• Training and mentorship programs.
• Charitable donation matching.

Whitehorse is a designated community and a comprehensive northern benefit package will be provided, including:

An additional 5% of base salary (northern allowance)

An additional $600 a month (northern allowance)

Additional 5 days\xe2\x80\x99 vacation for North of 60 positions

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric Yukon is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at . ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Issued: March 23, 2023

Application Deadline: April 6, 2023

ATCO