Service Advisor
Canada, Canada
Job Description
Looking for a great opportunity to work in Canada's largest Automotive Group?
Southside Nissan is currently looking to fill a position of a Service Advisor.
Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.
DUTIES & RESPONSIBILITIES
- Ensure customer satisfaction.
- Promptly meet and greet all clients in a friendly and courteous manner
- Handle client concerns and/or misunderstandings with courtesy and tact
- Complete vehicle inspections
- Obtain pre-authorization costs, parts availability, and payments
- Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
- Explain what service/repair is recommended to customers
- Monitor repair process, check job status and update work in process
- Monitor all repair orders from opening to closing and ensure that customers are updated on progress
- Review CSI monthly score and day to day performance
- Review with the customer loaner policies and warranty details
- Other duties as assigned by management
Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.
Go to our website to see more about our company and the many reasons why you will want to work for us!
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest
Southside Nissan
Department
Service
Employment Type
Full Time
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2066425
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCanada, Canada
-
EducationNot mentioned