Job Description

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Division: Customer Services

Location: Whitehorse, YT

COVID-19 Information:

ATCO is committed to providing and maintaining a safe environment for our employees, contractors, partners, and customers. As part of this unwavering commitment to safety, all ATCO employees and contractors are required to be fully vaccinated against Covid-19.

Position Summary:

Always there. Anywhere. That's us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it's hard.

Reporting to the Supervisor of Customer Accounting and Administration, this position is responsible for providing a full range of customer services in response to residential, commercial, and rural account service inquiries, complaints or service requests within the ATCO Electric Yukon service area. As the first contact for customers, the Customer Service Advisor, Entry Level is required to ensure prompt and personalized service and to promote and enhance the company's image in the community and relationship with customers.

We're looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.

What You Get to Do:

• Work with customers, both in person and on the telephone, to respond to billing and service inquiries, connection and disconnection of service.
• Monitor and evaluate accounts and initiate collection action as required, ensuring effective and appropriate outcomes.
• Liaise directly with individual customers or as needed, social agencies, governments, or Yukon First Nations to seek or provide customer information and resolve customer related issues.
• Coordinate field work with service personnel and process field work orders on the billing system.
• Review and prepare payments for posting, receive bill payments and prepare bank deposits.
• Update and maintain electronic databases and tracking documents as well as report reviews and analysis.
• Willingness to continue learning new skills, technology, and utility industry specific knowledge.

Qualifications:

• High School Diploma.
• One (1) to three (3) years of progressive office administration experience within a computerized environment.
• Working knowledge of MS Outlook, MS Word and MS Excel as well as Oracle platforms.
• Accurate computer, keyboarding and calculator keying skills.
• Experience handling cash and knowledge of cash balancing procedures.
• Basic knowledge of company policies and practices.
• Aptitude for prioritizing work in a fast-paced work environment
• An orientation to deliver excellent customer service both in person and on the phone.
• Excellent interpersonal, communication, and problem-solving skills when dealing with internal and external customers.
• An ability to deal with confrontation and diffuse emotional situations.
• An ability to work professionally and maintain confidentiality of customer information.

Whitehorse is a designated community and a comprehensive northern benefit package will be provided, including:

• An additional 5% of base salary (northern allowance)
• An additional $600 a month (northern allowance)
• Additional 5 days' vacation for North of 60 positions

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
• Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

This position is administered under the ATCO Electric Yukon and Canadian Energy Workers Association Collective Agreement, Job Posting provisions.