Service Advisor
Job Description
Monday-Thursday 9hr days and half day on Friday. 8am-12pm
As a Service Advisor you will be acting as the crucial link between vehicle owners and technicians, greeting customers, understanding vehicle issues, explaining necessary repairs and costs, scheduling service, and ensuring customer satisfaction by advising on maintenance and handling complaints, requiring strong communication, customer service, and basic mechanical understanding. They manage repair orders, provide cost/time estimates, and offer additional products/services, ensuring a smooth, transparent process from check-in to vehicle pickup. Key Responsibilities:
Customer Interaction:
Greet customers, listen to concerns, answer questions, and explain technical details clearly.Liaison:
Communicate customer needs to technicians and relay repair explanations/costs back to customers.Service Coordination:
Schedule appointments, write repair orders, and manage service flow.Sales & Advice:
Recommend services, parts, and maintenance based on vehicle history and manufacturer guidelines; provide cost estimates.Problem Resolution:
Handle customer complaints and ensure satisfactory resolution.Administrative Tasks:
Update records, process payments, and manage shop software.Job Types: Full-time, Permanent
Pay: $50,000.00-$100,000.00 per year
Work Location: In person
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Job Detail
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Job IdJD3353748
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, CA, Canada
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EducationNot mentioned