MSB is fast growing unionized, multi faceted, team of plumbers, fitters, welders, refrigeration and boiler technicians currently serving school boards, municipalities, Defence Canada buildings and other commercial properties throughout the GTA. MSB has construction, service, refrigeration and sheet metal divisions and over 60 employees at the present time. Previous service administration an asset HVAC Service Admin Invoicing and tracking of all work orders, preventative maintenance and quoted work. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships. Job Duties
Effectively invoice and communicate with customers at regular intervals
Displays general knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
to lessen those recurring issues
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs to ensure highest quality of work
* Previous Service Experience, Comprehensive Industry Knowledge, QuickBooks user, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, Degree in Business or Administration Work remotely
No
Job Type: Full-time Salary: $50,000.00-$65,000.00 per year Benefits:
Dental care
Extended health care
Vision care
Schedule:
8 hour shift
Monday to Friday
Experience:
QuickBooks: 1 year (required)
AP/ AR: 1 year (preferred)
Dispatching: 1 year (preferred)
Work Location: One location
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