Job Description

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn't be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

Position Overview:

As a team our goal is to create unforgettable, picture-perfect experiences for our guests. Your role in that goal is very important! As a server at INNHotels, your main objective is to provide quality service to each person while they are on site. Whether you are serving them breakfast or running their banquet, we want them to leave remembering what a positive experience you helped create for them.

Key Responsibilities:

Take food & beverage orders and collect payments where specified. Maintain cleanliness of the work areas and equipment in front and back areas of our restaurant and banquet facilities according to hotel standards. Maintain complete knowledge of service requirements such as detailed menu selections, ingredients, prices, station assignment and table settings. Maintain complete knowledge and comply with all departmental policies and service procedures. Check cleanliness and condition of assigned station and service areas. Greet guests as they arrive and assist them with seating when necessary. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints and ensure guest satisfaction in conjunction with the Supervisor and/or Manager. Complete opening, closing and cleaning side duties as assigned. Adhere to payment, cash handling and credit policies/procedures. Set up, serving, and tear down of meeting and banquet rooms according to the banquet event order as needed. Completion of pre/post function side work as assigned by supervisor. Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards. Other duties as assigned by management.

Qualifications:

You are a team player who is excited to create a great experience for the guests of INNHotels! You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

A passion for customer service and a strong attention to detail. Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity. Ability to work under pressure in a fast-paced work environment. Excellent organizational, communication and interpersonal skills. Friendly and pleasant demeanour, courteous, self-motivated, and professional. Ability to work efficiently with minimal supervision, independently and as part of a team. Ability to work different shift hours. Valid ProServe certification is

required

. Previous serving experience is preferred.

WHO WE ARE:

Stony Plain Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.

WHAT WE OFFER:

A great work environment with opportunities for development and career advancement within Stony Plain Inn & Suites and the INNHotels family of hotels; A competitive compensation package; Staff events; Hotel Discounts as part of the INNHotels family of hotels.
Job Types: Part-time, Permanent

Pay: $15.00 per hour

Expected hours: No more than 30 per week

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Application question(s):

Please note this is a part-time position. Are you seeking part-time employment? We DO NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
Experience:

Serving: 1 year (preferred)
Licence/Certification:

ProServe (preferred)
Location:

Stony Plain, AB T7Z 1L1 (preferred)
Work Location: In person