Job Description

We are looking for an

Evening

Server to join our Stages Kitchen & Bar team within the DoubleTree by Hilton West Edmonton!

Each year we survey Team Members what excites them the most about working at Hilton so we can build on the positive aspects of their experiences at work. Here's what they have said:

The people I work with

Opportunities to grow my career

Pride in the brand

Connections with guests and customers

Meaningful and fun work

Special and Unique benefits

Let's start with some of the

GREAT

benefits!

Benefits:

Up to 6 Discounted Mayfield Dinner Theatre Tickets

50% Discount in Stages Restaurant & Bar

Extensive Hilton Discounted Room Rates around the world!

Basic Purpose:

The Evening Server is responsible for delivering exceptional food and beverage service in the hotel restaurant during evening hours. This position ensures that guests receive a welcoming and memorable dining experience through attentive service, accurate order taking, and timely delivery of meals and beverages.

Major Responsibilities:

1. Ensure proper set-up for all tables for assigned stations
2. Set tables, inspect linen, silver, china and other table items
3. Serve food, coffee, water and other beverages to customers, refill beverages as needed
4. Have full knowledge of all menu items, garnishes, contents, and preparation methods
5. Receive customer's order for any food or beverage that varies from the set menu and provides guests with overview of menu choices
6. Maximize food and beverage revenues through the suggestive selling of specials, alcoholic beverages, desserts and specialty coffees
7. Operate the XNPOS computer system to communicate orders, maintain guest checks, process corrections and settlements, and balance at the end of shift
8. Refer complaints on food or service to the Manager on duty
9. Cooperate closely with the other servers to ensure prompt service is provided at all times
10. Clean up of tables and serving areas throughout dinner service
11. Perform all side duties in an efficient manner while adhering to hotel policies and procedures
12. Consistently demonstrate our SilverBirch values - Engagement, Quality, Performance, Growth and Integrity
13. Project a favourable image of SilverBirch Hotels & Resorts to the public at all times

Skills, Knowledge and Abilities Required:

Strong knowledge of wine, spirits, beer, and cocktails, including proper service standards and food pairings. Ability to confidently recommend and serve wines and alcoholic beverages to enhance the guest experience. Energetic and flexible, able to work well under pressure Excellent communication skills, Guest service skills with strong attention to detail Self-motivated, creative, capable of working in a team environment

Working Conditions:

Evening, weekend and holiday hours as required Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance Reach overhead and below the knees, including bending, twisting, pulling, Standing, sitting, or walking for an extended period of time

Experience, Training and Education

Previous serving experience in a full-service restaurant or hotel environment preferred Proper wine service training, including presenting, opening, and pouring wine according to established standards ProServe Certificates XNPOS experience an asset
NOTE:

This job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Job Types: Permanent, Casual

Pay: $15.30 per hour

Expected hours: 5 - 19 per week

Benefits:

Company events Discounted or free food Employee assistance program On-site gym On-site parking Store discount
Application question(s):

Have you worked in a full service hotel restaurant before? We are looking for a casual server to work evening shifts - including weekends. Are you available during these times? Any limitations?
Experience:

serving: 3 years (preferred)
Licence/Certification:

ProServe (preferred)
Work Location: In person