Job Description

FRONT OF HOUSE SERVER (experience required)

Job Overview

Heart's Tavern (Kimberley, ON) are seeking a dedicated and experienced server to join our team in delivering exceptional dining experiences.

About Heart's Tavern

Opened Spring 2021, placing sixth in Air Canada enRoute's 2022 list of best new restaurants Regularly updated seasonal menus serving European fare with a focus on local suppliers (including our own garden) In house pickling, curing, smoking, butchery Wine cellar with a focus on independent suppliers and small scale producers Patio, dining room, wine cellar and bar seating

Responsibilities

Greet customer as they enter premises with a warm welcome and see them to a table after checking availability, ensuring any special requirements are actioned. Ensure high knowledge and competency with regard all items on the food and beverages menus and both reservation and POS systems Handle cash transactions accurately, ensuring proper cash handling procedures are followed. Address guest inquiries or concerns with professionalism and courtesy. Support all team members as needed to ensure smooth restaurant operations. Ensure the highest level of customer service is always provided throughout the customer's entire experience. Take customers' drink and food orders accurately. Work with the kitchen and bar staff to ensure food and drink orders are accurately fulfilled. Assist in maintaining cleanliness and sanitation of the dining area, including tables, chairs, and service stations. Ensure all food is served to customers in timely fashion and provide with necessary accompaniments and condiments. Check that customer has everything they need at relevant intervals. Make necessary drinks, operate the coffee machine as required. Report restaurant activities to the service manager or General Manager (in escalated situations) including malfunctions, damages, problems, customer grievances, employee grievances etc. Ensure proficiency in the ins and outs of all food menus, beverage menus and wine menus and any specials or vocal items. Communicate with the kitchen lead/ head chef any questions/concerns regarding menu items, ingredients, allergens etc. Be acquainted with all beginning and end of shift to-dos and sign off on them with shift team to ensure proper set up for the next service. Take initiative to store deliveries throughout your shift and as soon as possible, paying particular attention to deliveries in the corridor as you travel up and downstairs. Communicate any ideas to make service more proficient to service manager/general manager through arranged meetings. Contribute to the team effort including assisting other floor staff and bar tenders as required. Other duties as assigned.

Experience

Previous experience in restaurants as a server is required. Strong time management skills to efficiently handle multiple tables and tasks simultaneously. A commitment to maintaining high performance standards within a tight knit and strong team environment A commitment to maintaining high standards of cleanliness and sanitation, in accordance with health regulations and the company health and safety procedures. A positive attitude and willingness to help others in a fast-paced environment.
Join us as we strive to create memorable dining experiences for our guests while fostering a supportive team atmosphere! Talk to us if you are interested in relocating from Toronto or surrounding areas. https://heartsgreycounty.ca

Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Benefits:

Dental care Discounted or free food Extended health care Flexible schedule Life insurance On-site parking
Work Location: In person