Job Description

Location

Fresh on Danforth (320 Danforth Avenue, Toronto, ON M4K 1N8)

Position Overview

Fresh recognizes that our Front of House staff are an integral part of our team. Reporting to the General Manager, a Server is responsible for increasing customer satisfaction by placing and serving orders accurately in our busy restaurants. A Server must have exceptional menu knowledge and understand how to navigate ordering rules to meet the needs of our guests. This can include promoting marketing initiatives and educating our guests on the Fresh App or on what makes our menu unique. The ideal candidate would be an energetic, personable, team player who can communicate clearly while working in a fast-paced environment with great attention to detail and problem-solving skills.

We operate 7 days a week between the hours of 10:00 AM - 12:00 AM, there is flexibility within the schedules, but all staff must be available to work weekends. All shifts are about 3-8 hours.

What Are We Looking For?

• Open and flexible availability, including evenings and weekends
• Able to complete physically demanding tasks - standing for long periods, lifting 50lbs, bending and reaching, etc.
• Pleasant, outgoing and has a general upbeat personality to welcome and assist guests
• Comfortable working with urgency during busy periods and handling cash
• Must have a Smart Serve certification
• Experience working at a cafe, restaurant, or fast-food chain

What's In It For You?

Fresh Restaurants values resilience, accountability, and inclusivity. Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team. With ample room to grow, other employees in the Server position have moved into other roles such as FOH Team Lead. Employees are motivated by the positive brand and continuous career growth. We offer:

• Paid Breaks & % of tips
• Flexible Hours - No more late nights or early brunch shifts!
• Employee Health Plan - Available after 1 month, includes coverage for vision, dental, massage, therapy, and more.
• Discounts - All Fresh team members get discounts at local gyms and retailers.
• COVID-19 Safety Procedures - Fresh has extensive COVID-19 guidelines that put our teams' health and safety first.

Summary of Responsibilities

• Works with the FOH team to maintain an inspection-ready restaurant, including the host stand, retail shelves, dining, and storage areas at all times
• Completes a quality check before serving each dish and drink
• Enters orders into our POS system accurately with correct notes
• Communicates with BOH about orders regarding chit times, allergies, etc.
• Prevents shortages by restocking work stations with packaging products, etc.
• Provides table side services and customer satisfaction by assisting guests quickly and professionally
• Increases revenue by suggesting specials and using product knowledge
• Ensures a smooth service by being resourceful when problems arise
• Memorizes menu items and ingredients to ensure consistency and accuracy
• Communicates openly with management about concerns regarding workflow and escalations

About Fresh

Since our launch almost 30 years ago, we've made it our mission to prove that a plant-powered diet can be satisfying, energizing, and undeniably delicious. Everyday, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates.

Equal Opportunity Employer

Fresh strives to further challenge and disrupt the status quo to become a champion of diversity, inclusion, equity, and anti-oppression. We are committed to maximizing the diversity of our organization through inclusive and barrier-free recruitment and work environments. We welcome applicants of all backgrounds and encourage applications from individuals who identify as Indigenous, Black, persons of color, persons with disabilities, and persons of any sexual orientation or gender identity. We are pleased to provide accommodations at any point to ensure you have access to a fair and equitable application process. Any information received relating to accommodation will be kept confidential.

Application Tips

• Apply with your most up to date resume in PDF format. It's suggested you include your current contact information and your full employment history.
• Check your spam and junk folders to ensure no communications for an interview, phone screen etc are lost.
• Know your availability such as the day or week you'd be able to start working.