Job Description

Server Assistant in Notch8

Do you want to be a part of an innovative, guest-centric, food and beverage team? Look no further. Join us at Notch8 in the iconic Fairmont Hotel Vancouver. Launch and grow your hospitality career at this world-renowned Canadian Heritage Property where you are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Turn moment into memories, by assisting our front of house serving and heart of house culinary team and deliver exceptional service at the Castle in the City.

Our Culture & Benefits:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• A competitive rate starting at $17.40 per hour increasing to $21.75 after 3 months and bi-annual increases
• Complimentary meal through our Colleague Dining Program
• Complimentary uniform laundering
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted eCornell courses
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• A monthly travel reimbursement for TransLink monthly passes

What you will be doing:

• Consistently offering thoughtful, professional, and proactive guest service
• Ensuring service essentials, quality and service standards are met throughout the guest experience, from arrival to departure
• Setting up mise en place, side stations, tables and table settings according to standards
• Supporting colleagues during service to ensure a consistent guest experience throughout restaurant, including running food, refreshing beverages, cleaning and resetting tables
• Setting furniture and dining room in a consistent, clean, and inviting way
• Having full knowledge of beverage lists and promotions, menu items and preparation methods
• Assisting guests with menu items in an informative, engaging and helpful way
• Handling guest concerns swiftly and graciously, offering a remarkable recovery and a commitment to always improve
• Being aware of guests' dietary restrictions and allergies and ensuring proper communication between team
• Offering personalized and elevated service in Private Dining Room when scheduled
• Being knowledgeable of current promotions and loyalty program offerings
• Following all safety and sanitation policies when handling food and beverage
• All other duties as assigned

Your experience and skills include:

• Service focused personality is essentially with at least one year experience in a high-volume, upscale restaurant required
• Previous experience in a luxury hotel environment preferred
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong communication, interpersonal and problem-solving skills
• Proven ability to multi-task and manage multiple priorities at once
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Highly responsible and reliable with impeccable grooming and professionalism
• Knowledge of wine, spirits, beer, cocktails, and specialty coffees
• Valid Serving It Right Certification
• Ability to work fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
• Ability to speak and understand English with professional working proficiency
• Successful candidate must be legally eligible to work in Canada; Hotel is unable to assist applicants with Canadian work authorization

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Frequent kneeling, pushing and pulling
• Frequent ascending or descending ladders, stairs and ramps
• Proven ability to carry three entree plates or more at one time

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS