Job Description

Job Number 23036777
Job Category Food and Beverage & Culinary
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY
It isn\xe2\x80\x99t just about putting food on the table that our guests will enjoy. Instead, we want to build an experience that is memorable and unique \xe2\x80\x93 with beverage and food on the side. You take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, delivering the orders, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the server assistant you will play a key role in setting the stage and delivering on our venue experience. No matter what position you are in, there are a few things that are critical to success \xe2\x80\x93 creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Assistant Servers will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Assistant Servers \xe2\x80\x93 to get it right for our guests and our business each and every time.
PRIMARY DUTIES & RESPONSIBILITIES Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name every time.
• Engage with guests in conversation regarding their stay, property services, and area attractions/offerings
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests\' service needs in a professional, positive, and timely manner.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Steps of Service

• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
• Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Inspect the cleanliness and presentation all china, glass, and silver prior to use
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Follow appropriate procedures for serving alcohol beverages (SMART SERVE)
• Articulate menu items, beverage pairings, and recommendations to guests
• Coordinate with kitchen on the delivery and expediting of food and beverage
• Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
• Deliver food and beverage orders to guests.
• Assisting with mise en place.
• Restocking cutlery and equipment for service.

Closing

• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

CRITICAL TASKS Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Follow appropriate procedures for serving alcohol (e.g., SMART SERVE)

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Communicate with guests, other employees, or departments to ensure guest needs are met.

MINIMUM QUALIFICATIONS & REQUIREMENTS Experience & Certification

• SMARTSERVE certified
• Food Handler Certification
• +1 years serving experience in a fast paced, high volume environment restaurant environment.

Physical Demands

• Read and visually verify information in a variety of formats (e.g., small print).
• Ability to constantly stand for the duration of an entire work shift.
• Walking for an extended period of time.
• The use of sensory demands (hearing, speech) in an environment that requires exposure to medium level of noise.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Psychological/Mental Demands

• Ability to successfully multitask, high level and use of memory, and manage multiple tables and guest requests at the same time.
• Ability to work successfully in an extremely fast paced and high-volume environment.
• Ability to work irregular hours that fluctuate in timing as per business demands

CRITICAL COMPETENCIES Interpersonal Skills

• Customer Service Orientation
• Team Work
• Interpersonal Skills
• Diversity Relations

Communications

• Communication
• Listening
• English Language Proficiency

Personal Attributes

• Dependability
• Presentation
• Positive Demeanor
• Integrity
• Safety Orientation
• Stress Tolerance
• Adaptability/Flexibility

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.



We share our guests\xe2\x80\x99 passions, providing insider access to what\xe2\x80\x99s new and what\xe2\x80\x99s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you\xe2\x80\x99re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.