Job Description

Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.
Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.
As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Compugen is looking for a Senior Voice Engineer for an initial 6 month contract with possible extensions.
Responsibilities:

The Senior Voice Engineer will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading any of legacy systems of Avaya CS1000 & NEC SV8000 PBX, Oracle Session Border Controllers (SBC), Genesys pure- connect and Cisco voice networks at multiple Lower Mainland health care facilities. The scope of activities will also include the following tasks:

• Troubleshooting, programming changes, operational & migration support of Avaya (Nortel) CS1000, NEC SV8000, SBC and Genesys pure-connect systems.
• Preparation of documentation related to the assessment, design, implementation, and operational support of the legacy voice infrastructure and the current Cisco voice networks.
• Assist with the preparation and installation of the Cisco voice network infrastructure.
• Assist with the coordination and integration of new Cisco voice system with existing site telephony systems such as Avaya (Nortel) CS1000, Avaya Session Manager, Oracle SBC & NEC SV8000 systems.
• Provide network implementation / production cutover services outside of normal business hours, as required.
• Provide technical direction / assistance to Voice Network Specialists
• Develop an understanding of the current Health Care standards as they relate to the Telecom service vertical

Qualifications:

A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor network certifications, and at least combined eight (8) years of recent legacy Avaya (Nortel), NEC, SIP trunking, Genesys contact center and Cisco voice network design, estimate preparation, planning, site assessment, and implementation experience. In addition, the successful candidate will have the following experience:

• In-depth knowledge / experience with current voice network standards and industry best practices required to implement a reliable voice network infrastructure.
• Extensive experience with enterprise-grade legacy PBX and Cisco voice systems.
• Self-directed, highly motivated, and results oriented.
• Sound judgment and decision-making skills.
• Team player with well-developed interpersonal skills.
• Good written and verbal communication skills
• Proficient computer skills using Microsoft Office

Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.