Job Description

Alteo is looking for a Senior Unix Administrator (SRE) for a permanent position based in Montreal.

Your main role will be to ensure the smooth running and optimization of operations (electronic banking industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.

Responsibilities:

• Define procedures to ensure service performance

• Study and analyze needs in terms of electronic payment operating platforms
• Analyze operating constraints
• Ensure the industrialization of production and implementation of the business resumption plan
• Define and implement procedures
• Ensure the drafting of qualification and patch testing procedures
• Provide customer support to meet availability and reliability commitments

• Handle and process requests and incidents
• Define production release requirements
• Manage relations between customers and service providers
• Produce activity reports
• Draw up maintenance action plans
• Ensure the definition of service tasks: alarms, scheduling, backups and plan processing (Batch)
• Contribute to committees with internal teams and/or customers (e.g. steering committee, production committee...)
• Provide user support to ensure that reported anomalies are dealt with

• Provide technical support to users (levels 2 and 3)
• Ensure timely response to operating incidents (e.g. analysis, diagnosis and resolution)
• Anticipate user needs and system upgrades
• Guarantee technical documentation
• Ensure the ongoing effectiveness of security systems
• Monitor operating incidents, analyzing causes and taking corrective action.
• Contribute to the development of colleagues\' skills with the aim of improving collective performance

• Provide guidance, support and back-up to team members

Profile:

• DEC/BAC in IT or equivalent
• 5-8 years\' experience in a similar role
• Familiarity with the electronic payment industry (an important asset)
• Unix server
• Databases (e.g. Oracle, PostgreSQL...)
• Batch and Shell scripting
• File transfer station (CFT, SFTP...)
• International network platforms (e.g. Edit Package Visa, Master Com...)
• Scheduling tools (e.g. AUTOMIC, $UNIVERS...)
• Network architectures and security
• Supervision platform
• Databases
• Writing technical specifications
• Customer orientation
• Compliance with commitments
• Taking the initiative
• Problem anticipation
• Reporting & Monitoring
• Sense of initiative, flexibility
• Team player
• Ability to provide support and assistance

Alteo est \xc3\xa0 la recherche d\'un Administrateur Unix Senior (SRE) pour un poste permanent bas\xc3\xa9 \xc3\xa0 Montr\xc3\xa9al.

Votre r\xc3\xb4le principal sera d\'assurer le bon fonctionnement et l\'optimisation des op\xc3\xa9rations (industrie de la mon\xc3\xa9tique), en pr\xc3\xa9conisant la mise en \xc5\x93uvre de solutions m\xc3\xa9thodologiques et techniques, tout en veillant au respect des processus et r\xc3\xa9glementations.

Responsabilit\xc3\xa9s:

• Assurer la d\xc3\xa9finition des proc\xc3\xa9dures dans le but d\'assurer la performance des services

• Assurer l\'\xc3\xa9tude et l\'analyse des besoins en mati\xc3\xa8re de plateforme d\'exploitation mon\xc3\xa9tique
• Assurer l\'analyse des contraintes d\'exploitabilit\xc3\xa9
• Assurer l\'industrialisation de la production et la mise en \xc5\x93uvre du plan de reprise des activit\xc3\xa9s
• Assurer la d\xc3\xa9finition et la r\xc3\xa9alisation des proc\xc3\xa9dures
• Assurer la r\xc3\xa9daction des proc\xc3\xa9dures de qualification et de test des correctifs
• Assurer le support client dans le but de respecter les engagements de disponibilit\xc3\xa9 et de fiabilit\xc3\xa9

• Assurer la prise en charge et le traitement des demandes et des incidents
• Assurer la d\xc3\xa9finition des pr\xc3\xa9requis de mise en production
• Assurer la gestion de relation entre les clients et les fournisseurs de service
• Assurer la production des rapports d\'activit\xc3\xa9
• Assurer l\'\xc3\xa9laboration des plans des actions de maintenance
• Assurer la d\xc3\xa9finition des t\xc3\xa2ches de servitude : alarmes, ordonnancement, sauvegardes et planifier les traitements (Batch)
• Contribuer aux comit\xc3\xa9s avec les \xc3\xa9quipes internes et/ou les clients (e.g. comit\xc3\xa9 de pilotage, comit\xc3\xa9 de production)
• Assurer le support utilisateurs dans le but de garantir le traitement des anomalies remont\xc3\xa9es

• Assurer un support technique aux utilisateurs (niveaux 2 et 3)
• Assurer l\'intervention sous contraintes de d\xc3\xa9lais lors des incidents d\'exploitation (e.g. analyse, diagnostic et r\xc3\xa9solution)
• Assurer l\'anticipation des besoins des utilisateurs et les \xc3\xa9volutions du syst\xc3\xa8me
• Garantir la documentation technique
• Veiller \xc3\xa0 l\'efficacit\xc3\xa9 permanente des syst\xc3\xa8mes de s\xc3\xa9curit\xc3\xa9
• Assurer le suivi des incidents d\'exploitation, en analysant les causes et prenant les mesures correctives associ\xc3\xa9es
• Contribuer au d\xc3\xa9veloppement des comp\xc3\xa9tences des coll\xc3\xa8gues dans le but d\'am\xc3\xa9liorer la performance collective

• Assurer l\'encadrement, l\'appui et le soutien aux membres de l\'\xc3\xa9quipe

Profil:

• DEC/BAC en IT ou l\'\xc3\xa9quivalent
• 5-8 ann\xc3\xa9es d\'exp\xc3\xa9rience dans un r\xc3\xb4le similaire
• Familier avec l\'industrie de la mon\xc3\xa9tique (atout important)
• Serveur Unix
• Bases de Donn\xc3\xa9es (e.g. Oracle, PostgreSQL)
• Scripting Batch et Shell
• Station envoi fichier (CFT, SFTP)
• Plateformes R\xc3\xa9seaux Internationaux (e.g. Edit Package Visa, Master Com)
• Outils d\'ordonnancement (e.g. AUTOMIC, $UNIVERS)
• Architectures et s\xc3\xa9curit\xc3\xa9 des r\xc3\xa9seaux
• Plateforme de Supervision
• Bases de Donn\xc3\xa9es
• R\xc3\xa9daction de sp\xc3\xa9cifications techniques
• Orientation Client
• Respect des engagements
• Prise d\'initiative
• Anticipation des probl\xc3\xa8mes
• Reporting & Monitoring
• Sens de l\'initiative, flexibilit\xc3\xa9
• Joueur d\'\xc3\xa9quipe
• Capacit\xc3\xa9 \xc3\xa0 apporter support et assistance

Alteo