Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Trust Administrator



What is the opportunity?

Shape Legacies. Change Lives.

At RBC Royal Trust, you'll do work that really matters.

As a Senior Administrator, you support clients during one of the most difficult, stressful and emotional times in their lives. From guiding heirs and beneficiaries through a departed loved one's estate plan to navigating family dynamics, the work you do is intimate and critical. From filing tax returns to paying bills, you will provide critical services in a timely and accurate manner to our valued clients. You will ensure clients' wishes are carried out by answering their questions while maintaining high standards of service, quality control and operational efficiency in all aspects of trust administration.

At , the services you provide will give clients peace of mind during a stressful time and afford them the opportunity to spend time with the ones they love.

This isn't just a job. It's a calling. Ready to answer it?

What will you do?

• Leveraging proven experience and expertise, assist Officers in all administrative functions, including for their more complex accounts
• Ensure all account information on internal systems is up-to-date, complete, and accurate
• Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients
• Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer
• Understand and follow all RBC processes and policies as required
• Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner
• Provide guidance and coaching to less experienced team members

What do you need to succeed?

Must-have

• Minimum of one year of experience in the financial services industry
• Post-secondary education
• Successful completion of STEP Canada's Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment
• Intermediate to advanced Microsoft Excel and Word skills
• Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities

Nice-to-have

• CSI and/or STEP Canada estate and trust related courses
• Successful completion of the Canadian Securities Course (CSC)

What's in it for you?

Your job is to support our clients. Our job is to take care of you. From modern and flexible benefits to unique employee discounts, we offer a variety of tools to make work and life better.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

WMRT

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-11-09-08:00

Application Deadline: 2022-11-23-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.