Job Description

Description

Position at Wind River

ABOUT WIND RIVER

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company\'s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions - such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers - and in recent 5G milestones - including the world\'s first successful 5G data session with Verizon and in building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a \xe2\x80\x9cTop Workplace\xe2\x80\x9d for ten consecutive years. If you want to be part of a unique culture where they lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.

ABOUT THE OPPORTUNITY

Wind River has an excellent opportunity for a Senior System Administrator.

This position will answer the Service Desk phone as well as manage desktop-related support issues; interfaces with end-users and assists the IT organization in troubleshooting of server and network components. This position will allow for participation in global support and projects, providing an opportunity for the individual to work with colleagues from around the world.

Interface & Collaboration

Working in an open, transparent spirit, where partnership & trust are embedded in our culture and critical to success within our entire organization, the Senior System Administrator will report directly to the Senior IT Manager. You will be an integral part of the IT team collaborating with all internal clients from all functions in Wind River to provide IT support.

Responsibilities:

• Participate in global projects and initiatives - working along side other IT client service team members as well as with IT Operations and IT Security.
• Provide help desk support.
• Responsible for monitoring backups, network connectivity and overall server maintenance and documentation.
• Provide technical support for local and remote users on Windows and various Linux platforms (e.g. Cent OS, Ubuntu).
• Work with colleagues, vendors, and manufacturers to maintain up to date support and systems versions.
• Provides technical support to internal desktop systems.
• Installs, configures, and troubleshoots desktop systems, workstations, and servers in a heterogeneous environment.
• Maintains password security, data integrity, and file system security for the desktop environment.
• Communicates highly technical information to both technical and non-technical personnel.
• Work with colleagues to recommend hardware and software solutions, including new acquisitions and upgrades.
• May conduct training programs designed to educate an organization\'s computer users about basic and specialized applications.
• Onsite presence will be required.

ABOUT YOU

Core Competencies & Demonstrated Success

• By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
• Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Supports and maintains effective relationships with users.
• Participates in developing, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
• Must have solid technical skills, the ability to perform several tasks simultaneously, and good communications skills. The individual must have learning agility to adapt to a changing environment and be interested in growing into new responsibilities.
• Experience in system administration is required.

Qualifications

• Individual must be capable of supporting a large number of employees with desktop support to include troubleshooting, repair and/or configurations on workstations and peripherals.
• Experience supporting and maintaining a VMware Esxi environment.
• Experience in negotiating and maintaining contracts with end vendors.
• Knowledge of Windows 11, Win 10, desktop applications (e.g. MS Office, McAfee), PC & printer hardware repair, Microsoft certifications, A+ Certified, software, operating systems, network systems, LAN/WAN, Windows Server 2008 +, telephone system installation and maintenance, customer service is required.
• Solid Linux Knowledge is preferred.
• Collaborates well with colleagues and business associates.
• Individual must proactively support policies, processes, and practices.
• 4-7 years of experience in system administration, network management and user support.
• Must be able to work autonomously.
• University degree level, MCSE, or equivalent by experience.

BENEFITS

• Workplace Flexibility: Hybrid Work.
• Company-sponsored health, dental, and life insurance.
• Income protection through short and long-term disability coverage.

• Matching RRSP.
• Vacation and various time off policies to encourage work-life balance.
• Well-being programs: Employee assistance program, mental well-being through

. * Learning benefits: LinkedIn Learning subscription and seminars.

#LI-MM1
#LI-remote
#LI-hybrid

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Diversity is foundational for Wind River\'s business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.

Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: . Please do not include personal medical information in the email.

Wind River