Job Description

Senior Trainer Learning & Development - Remote in Canada

At TTEC, we're all about the Human Experience. Elevated. As a Senior Trainer, Learning and Development working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you'll support and actively engage new hires and employees in a training environment. You'll work to make sure each employee is set up for success in their journey by registering associates for their classes and delivering high quality training.

You'll report to your manager. In this role, you'll impact learners through facilitating training programs.

During a Typical Day, You'll

• Meet training completion goals
• Learn key business objectives, timeframes, and requirements associated with each training goal and class
• Understand and improve the key success metrics associated with training goals
• Deliver excellent employee experiences
• Plan and manage training logistics on a timely manner
• Be an expert on Training Tools, and ensure all training data is reported accurately
• Provide, coordinate, analyze and consolidate all necessary data to deliver training in a timely and accurate manner following client requirements and company standards

What You Bring to the Role

• 1-year minimum experience in training and/or adult learning programs
• Strong facilitation skills to lead classes when needed
• + 1 year of experience leading teams to accomplishing objectives
• Excellence in goal achieving within a remote environment work-setting
• Nurturing an inclusive learning environment
• Strong coaching skills
• Customer and employee focused mindset
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
• Call center experience

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.