Job Description

Senior Technical Support Representative EMPLOYMENT OPPORTUNITY
Halifax Nova Scotia About the Workers\' Compensation Board of Nova Scotia The Workers\' Compensation Board of Nova Scotia (WCB) is the province\'s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused. About the Role Senior Technical Support Representative is responsible for the smooth operation of production and technical systems within the WCB. Reporting to the Manager, IT Operations, the Senior Technical Support Representative will provide first and second level support for the Board\'s technical, software and communications systems -which further requires involvement in day-to-day problem analysis and providing resolutions to hardware, software, procedures, and production problems that arise. This role revolves around designing, creating, and enforcing standards for the problem/service tracking software used at the Board. You will need to posses a high degree of competency with the system processes, hardware platforms, 3rd party software, end user productivity tools and working knowledge of the business to perform Help Desk operations. In this role, you will be expected to recognise trends and to extract input from the user community on user satisfaction, service level changes, user requirements and training needs, furthermore, identify areas where the Board\'s processing capabilities are not being fully exploited and increase the efficiency and productivity. You will also be involved in developing, designing, and conducting technical training sessions in group and individual settings as per need. As an ideal candidate: You will possess one of the following:

• a successful completion of a university degree in computer science or related field, such as mathematics, engineering, or physics, plus 1-2 years\' experience in a systems development/technical support/operational position.
• A university degree plus completion of 1 year certificate program in business computing from a recognized technical school, plus 1-2 years\' experience in a systems development/technical support/operational position.
• Graduation from a community college or technical school 2- or 3-year program in business computing, plus 1-2 years\' experience in a systems development/technical support/operational position.
• Experience working in a team or team-like environment would be an asset.

You are proficient with office software such as, MS Word, Outlook, Excel, PowerPoint, and various types of office equipment. We offer a competitive compensation package including a salary range of $59,993 to $74,992. Application Details Please email your resume and cover letter as one document with your name and the job title in the document title (Microsoft Word format) to hrdept@wcb.ns.ca by 4 pm on July 14, 2023. In the subject line of your email, please quote competition number: JV 67-23 EXT Senior Technical Support Representative We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews (virtual or in-person). Please note: WCB is required to check all employment references before presenting an offer to the successful candidate. WCB embraces a culture of belonging in the workplace. No matter who you are, where you\'re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous and People of Color (BIPOC), women, newcomers to Canada, and people with disabilities. WCB Nova Scotia is an equal opportunity employer committed to supporting and developing our employees. Visit our website at www.wcb.ns.ca. WCB Nova Scotia champions safety and promotes a diverse and respectful workplace. We are a scent and allergen reduced environment.