Job Description

Panasonic Canada Inc. For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better ? simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto?s Top Employers for 2020, 2021 and 2022. Come join our journey. What Panasonic Canada Inc. Offers

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Savings Plan (RRSP)
• Group Retirement Savings Plan (RSP)
• Generous Parental Leave Top Up
• Education Assistance Program/ Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Employee Volunteer Program ? Paid Time Off for Volunteer Day

Panasonic Canada Inc. Hybrid Work Model Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote. Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule. Technical Support Representative: Provides technical assistance on assigned product lines. Troubleshoots and diagnoses technical hardware and software issues, including specialized third party accessory issues. Advises on feasibility of repair. Participates in team resolution of issues and provides feedback to management and factories. Provides pre and post sales technical support, demonstrates functionality, features and capabilities. Attends tradeshows and other events to support technical enquiries. Provides appropriate documentation, reporting, and participates in other related projects as required. Please note this is a full-time permanent opportunity. Office based work will be out of our Mississauga office on Ambler Drive. Responsibilities:

• Provides technical assistance for assigned product lines. Troubleshoots technical issues pertaining to both hardware and software in a timely and effective manner. Research, resolves, and responds to inquiries received.
• Diagnoses and troubleshoots by analyzing issues, identifies the appropriate course of action, tests proposed fixes, and follows up with the customer to ensure that the problem has indeed been resolved.
• Keeps up to date on current technology trends. Maintains and verifies technical skillset via continuous education, courses, training, and the achievement of industry recognized certifications that relate to the hardware and software supported.
• Assists customers through the coordination, and servicing of related products as needed. Works closely with the Service Team to ensure that customer products are repaired and returned in a timely manner. Maintains communication with customers and provides updates on repair status and the repair process.
• Provides pre and post sales technical support to sales management and marketing. Provides information to sales management and marketing to clarify technical specifications and product capabilities.
• Attends customer related events/meetings as needed or requested by management. Assists with set up and take down of product displays. Clarifies or demonstrates functionality, features, and capabilities. Provides feedback, support and analysis following event closing.
• Updates and maintains the CRM database as requested/required.

The Successful Candidate Will Have (List in Short Bullet Points Below)

• 2-years certificate or diploma from a community college in computer sciences, networking, security, or equivalent is required.
• Industry recognized certifications such as A+, MCSE/MCSA or equivalent would be considered an asset.
• 1 years of related work experience in technical support or IT.
• Excellent problem-solving skills required to develop customized solutions from various options.
• Effective communication and interpersonal skills required to exchange information and build rapport.

How to Apply Please apply via email at PCICareers@ca.panasonic.com. Please include a PDF copy of your current resume. Diversity, Equity, and Inclusion at Panasonic Canada Inc. In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees AODA Policy Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process. Only candidates selected for an interview will be contacted. We thank you for your interest in working for Panasonic Canada Inc.