Job Description

Canada Life\xe2\x80\x99s ServiceNow footprint is growing rapidly, and we are looking for a new resource to drive this growth. As a Senior Technical Specialist \xe2\x80\x93 ServiceNow with a primary focus on the Security Incident and ITSM Modules, you will be responsible for providing architecture oversight to our ServiceNow Projects as well as help in architecting and designing solutions. You will provide thought leadership, review and advice on ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions, and build new methods and tools to be used across all our projects.

What you will do

• Analyze current technologies used within the target project and determine ways to improve the ServiceNow environment and its architecture.
• Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
• Create technical implementation strategies from business requirements
• Implement complex ServiceNow solutions for Canada Life\xe2\x80\x99s applications/modules such as Security Operations, ITSM, and GRC.
• Lead technical ServiceNow implementations, investigate complex issues and review code as required.
• Account for possible project challenges on constraints including, risks, time, resources and scope
• Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
• Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
• Provide expert guidance for best practices related to ServiceNow administration

Required Technical and Professional Expertise

• Experience in multiple end-to-end ServiceNow implementations across all modules - ITSM, HAM, ITBM, Security Operations, and GRC
• 10 years of IT experience
• 3 years of experience as a ServiceNow Architect
• 5 years of experience in ServiceNow consulting/configuration
• Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow ebondings.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies.
• Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/ /Discovery/Service Mapping/GRC/SIR/
• Experience in software engineering and design architecture

Preferred Technical and Professional Expertis

• Fluency in English
• Strong business communication skills (verbal/written)
• Preferably ITIL v4 certified
• Preferably be TOGAF 9 certified or have a similar enterprise architecture certification
• Should have strong Agile delivery experience
• Should have good knowledge of network/infrastructure/database/asset setup for an organization to be able to assist client using ServiceNow ITOM/ITAM
• Current understanding of best practices regarding system security measures
• Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS for Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, Background scripts etc.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\xe2\x80\x99re part of a diverse and inclusive workplace where your career and well-being are championed. You\xe2\x80\x99ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\xe2\x80\x99ll deliver on our shared purpose to improve the well-being of Canadians. It\xe2\x80\x99s our driving force. Become part of a strong and successful company that\xe2\x80\x99s trusted by millions of Canadians to do the right thing.

We are one of Canada\'s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\xe2\x80\x99re one of Canada\xe2\x80\x99s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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Canada Life