Job Description

SENIOR TECHNICAL ANALYST (RFP DEVELOPMENT)Location: Edmonton, AB / Remote (Must be based in Canada)Engagement Type: ContractNumber of Resources required: 1Rate: Up to $75 per hour / NegotiableTerm: 2 years (September 6, 2022 to August 31, 2024) with 6-month extensionHours per day: 7.25Estimated Overtime/Standby per month: 15.00Submit to Tri-global: August 18, 2022 (on or before 12:00 PM Mountain Time)Closing Date: August 19, 2022 (10:00 AM Mountain Time)------------------------------------------------------------------------Tri-global Solutions Group Inc. is seeking one (1) Senior Technical Analyst to join our team at Service Alberta to assist in the development of an RFP for the Service Desk contract which is expiring in December of 2024.The successful contractor(s) have an anticipated September 6, 2022 start date for a 24-month contract (ending August 31, 2024) with 6-month extension available (total contract term up to 30 months).NOTES ON LOCATION: There is a possibility the resource may be able to work remotely, though must be available for onsite meetings if/when required. Standard Hours of work are 08:15 - 16:30 Alberta time. Work must be done from within Canada, due to network and data security issues.Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.If you know other consultants who may be interested in this opportunity kindly share this job posting.Thank you.Warm regards,Jesse SmithTri-global Solutions Group Inc.
Melton Building - 3rd Floor
300, 10310 Jasper Avenue NW
Edmonton, AB T5J 2W4
Office: 780.421.1944 ext. 106------------------------------------------------------------------------PROJECT OVERVIEWTri-global Solutions Group is hiring one (1) Senior Technical Analyst to join our Service Delivery team at Service Alberta to support the development of an RFP for the Service Desk as the existing contract with Fujitsu expires in December of 2024.Service Alberta requires Information Technology (IT) professional resources to provide a Senior Technical Analyst for the project delivery of the IMT Sector ministry projects to Modernize & Enhancements of GoA Service Delivery within the ministry of Service Alberta.Service Desk RFP and Potential Transition Operational project work:
This project is about delivering Business Analyst support for the Service Desk RFP and Potential Transition Operational project work.The BA will do a bit of a deeper dive into understanding which Business service desks will be joining the GoA service desk, as well as working through the Major Incidents process that will result in potentially new services required. Confirming the current state and driving meeting to gather any additional requirements from our executive and stakeholders.The resource would also need to get the transition out plan and the transition in plan from two vendors. They would be required to ensure escalations between the two vendors do not clash and be the initial escalation point. They are responsible for ensuring the plan aligns and coordinating between the 2. Also, if other GOA stuff is transitioning to the new vendor, the BA will need to coordinate that with the internal GoA folks to get information and such. BA also would probably communicate how the transition is to work, if there is a phased approach or a big bang changeover to impacted ministries, and set expectations on what is changing.IMPORTANT: The successful contractor who provides services under this requisition will be precluded from working directly or indirectly, to any requests for proposals, request for quotes or SOWs that are related to or arising from this contract.DESCRIPTION OF SERVICESResponsible for taking business requirements and translating them into technical requirements and solutions.

• Create project documents and associated planning documents.
• Create stakeholder analyses.
• Lead consultations and facilitate stakeholder meetings.
• Create business requirements, functional specifications and technical requirements.
• Create new business and technical processes and complete business process reviews/re-engineering for existing processes.
• Facilitate business process improvement sessions.
• Assist in the development of new IT services.
• Schedule, organize and lead project status meetings and other meetings as required.
• Provide support by bridging communication between vendors, client ministries, and corporate technical and business teams.
• Escalate unresolved issues/risks, options and recommendations.
• Responsible for business architecture design, software system specifications design, and database modelling.
• Participate iterative development using model-based processes .
• Perform project management, business and technical analysis and systems design in delivering complex software solutions spanning n-tier development environments.
• Produce project artifices with XML; UML and/or other web-services technologies.
• Prepare, update and manage documents defining the business requirements, software requirements, functional design, and project plans and schedules reflecting achievable deliverables for the applications.
• Prepare regular project status reports indicating project deliverables, possible risk and issues, time-lines and anticipated effort.
• Ensure appropriate project communication occurs to all parties involved during all phases of the project.
• Identify required user training.
• Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role

MANDATORY SKILLS- The proposed resource must meet or exceed one of the following: (4+ years)

• University graduation in business, management or a related discipline and 4-yr Technical Business Analyst (BA) experience;

OR

• 2-yr diploma in business, management or a related discipline and 6-yr BA experience;

OR

• 1-yr certificate in business, management or a related discipline and 7-yr BA experience;

OR

• 8-yr BA experience

- Experience as a business analyst translating business requirements into detailed technical requirements in an enterprise environment (8+ years)- Experience with written and verbal communications including specific experience in drafting strategic business and technical documentation (5+ years)- Experience in facilitating and managing business process development and process re-engineering workshops and sessions (5+ years)- Experience in gathering requirements from a diverse group of stakeholders across ministries or departments (5+ years)- Experience in developing integrated system and technical design specifications on complex engagements (3+ years)- Available to lead frequent (daily) face-to-face meetings with clients and technical teams located in Edmonton, as required.DESIRABLE / NICE TO HAVE SKILLS- Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.) (5+ years)- Experience in facilitating meetings and communicating with senior management and project stakeholders (5+ years)- Experience in the design, development and implementation of complex IT solutions (5+ years)- Experience with development and implementation of content management, document management, records management, information management processes in applications (5+ years)- Experience working in or for the public sector (2+ years)- Experience with IT service management, IT service management applications, IT application development and maintenance projects (4+ years)- Experience working within an agile development environment (4+ years)- Experience with User Acceptance Testing processes on large, complex, multi-stakeholder environment (4+ years)- Do you have related Canadian education (e.g. certificate, diploma or degree) or your foreign credentials certified by Immigration Canada, IQAS or any accreditation acceptable to the Government of Canada or Alberta? If applicable, provide information regarding certification of foreign credentials.SKILLS EVALUATION IN INTERVIEWCandidates should be aware that the interview phase will not only be used to validate claims made in a written response, but also to assess whether the candidate is a suitable fit for the role sought. Suitability will be determined based on the needs of the Department, which may include an assessment of:- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.
- The ability to learn quickly, problem solve/troubleshoot, work independently and in a team.
- The ability to manage stress.
- The ability to manage conflict.
- Ability to work with minimum mentoringWHY WORK WITH TRI-GLOBAL?This role allows you to grow your professional work experience and skills in a dynamic environment. Tri-global is committed to creating a diverse environment and is proud to be an equal opportunity employer.Job Type: Full-timeSalary: Up to $75.00 per hourBenefits:

• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• translating business requirements to technical requirements: 8 years (required)
• drafting strategic business and technical documentation: 5 years (required)
• facilitating process development / re-engineering workshops: 5 years (required)
• gathering requirements from a diverse group of stakeholders: 5 years (required)
• developing integrated system/technical design specifications: 3 years (required)
• development of strategic, business improvement, IT documents: 5 years (preferred)
• facilitating meetings/communication with project stakeholder: 5 years (preferred)
• design, development & implementation of complex IT solutions: 5 years (preferred)
• developing records management processes in applications: 5 years (preferred)
• public sector: 2 years (preferred)
• IT service management and maintenance projects: 4 years (preferred)
• working within an agile development environment: 4 years (preferred)
• UAT processes on large complex multi-stakeholder environment: 4 years (preferred)

Expected start date: 2022-09-06