Job Description

Join our team

Our Reliability Centre of Excellence team ensures that Reliability by Design is embedded within our network and services architecture and operations while maintaining a reliability-focused culture across TELUS.

Transparently, the environment is fast paced, intense, and demanding. There are no proven solutions to leverage, a steep learning curve, and continuous expectations from executive leadership to drive value for customers. On the other hand, you will be working on a project that has C-suite visibility, an opportunity to redefine technology possibilities and capabilities, and transform the customer experience at TELUS.

Here's the impact you'll make and what we'll accomplish together

As a Senior Technical Architect, you will be at the front end leading the development of an innovative platform that drives unparalleled visibility into the end to end customer experience. The expectation is to go above and beyond your role in working with like-minded, entrepreneurial colleagues to build solutions that enable a holistic view of each customer, elevate our processes and service offerings, and lay the foundation for personalization. You will build roadmaps, policies, standards and frameworks across the domains of network, infrastructure, applications and data.

How do you know this is the right challenge for you? Quite simply, you are known as someone who:

• has a history of successfully pioneering industry transformative solutions that have a profound impact on the business or customers
• is resilient and can lead others through high pressure, ambiguous and challenging environments
• has the "know how" in leveraging rigorous and structured approach to solve complex problems

Here's How

Intrinsically, you are:

• Entrepreneurial: embrace the art of the possible and take initiative in driving change
• Strong communicator: tell the story and get to the point in a clear and concise manner
• Curious and inquisitive: are passionate about learning and continuously drill down into a problem to uncover the root cause
• Courageous: are prepared to go to a place of discomfort and thrive in ambiguity
• Inclusive: collaborate with multidisciplinary teams and individuals with diverse backgrounds, and value different perspectives
• Technology advocate: leverage tools and capabilities to drive insights and efficiencies
• Action oriented: turn strategic visions into solution designs and execution plans
• Customer-centric: always look through the lens of the customer

Additional factors that make you a great member to our team

• Background experience in telecommunications
• Familiar with wireless and wireline OSS network & systems (performance and service management data that the systems deal with)
• Enterprise and system architecture experience
• Requirements gathering and analysis
• 5+ years of experience in development of architecture roadmaps, frameworks, policies, standards and related processes
• Advanced proficiency working with multiple development languages, technology platforms, and data modeling
• Degree in science, math, engineering, computer science, or other technology related discipline

Technical Skills

• Experience with SQL
• Oracle development (highly preferred - Ralph)
• Relational modeling
• Data transfer formats (JSON, XML and other data)
• UNIX scripting, Control M, NIFI, Hadoop
• Data management / engineering

#LI-Remote, #LI-Hybrid, #LI-Onsite

A bit about us

We're a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you're helping us make the future friendly.

We're committed to diversity and equitable access to employment opportunities based on ability--your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technology Solutions

We're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS's fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.