Job Description

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We are seeking an experienced Senior Systems Business Analyst to join our detail-oriented team. Your role will be crucial in managing our Microsoft Dynamics 365 CE, understanding our business processes, and troubleshooting IT system integrations. As a Senior Systems Business Analyst, you will also liaise with our IT vendors and collaborate with our Sr. Project Manager on all IT-related projects.
Responsibilities:

• Play an active role in managing and troubleshooting Microsoft Dynamics 365 CE, our CRM and source of truth.
• Collaborate closely with the Sr. Project Manager to coordinate and report on IT-related projects.
• Deliver level 2 application support at the National IT Service desk and level 3 IT vendor coordination for escalations, development, and maintenance.
• Drive the review and alignment of existing business processes, documenting and establishing new processes as required.
• Step in as a backup support for all other IT SMEs, including Service Desk, Finance, Training, and Web.
• Gather and document business and information system requirements, managing the risk, impact, and challenges of aligning new business processes.
• Develop and support QA and UAT plans for enhancements and updates, training users upon release.
• Use standard project management processes where applicable, maintaining regular communication with project stakeholders.
• Plan, track, and support new system or feature rollouts and enhancements, publishing solution update details to our SharePoint Hub and National Service Desk.
• Proactively identify and evaluate opportunities to recommend new tools and methodologies to enhance operational delivery models.

• Applicants must have a minimum of 5 years of experience as a Systems Business Analyst.
• Proficiency in performing Gap Analysis is required.
• Candidates should be proficient with Microsoft Excel and Microsoft Word.
• Experience with Agile Scrum methodology is a must.
• Applicants should have a deep understanding of Business Process Functions.
• Candidates must be adept in creating and working with Business Requirement Documents.
• Experience in Claim Administration is necessary.
• Candidates should have knowledge in Cloud Computing.
• Applicants should be experienced in Database Administration.
• Proficiency in Database Management is required.