Job Description

Description
Mobile and Home
As a Senior Strategy Manager for Mobile and Home, you'll play a pivotal role in shaping TELUS's integrated service strategy, ensuring our mobility, home internet, and entertainment solutions deliver exceptional customer value.
Your role will be the critical link between strategy and execution-leveraging data to uncover opportunities, empowering teams to excel, and driving effective cross-selling of Mobile & Home products.
Join our team and what we'll accomplish together
Program Management and Strategy
Provide clear and concise updates to stakeholders/through regular forums with a holistic view of program strategy and progress
Support with the alignment and distribution of M&H targets across channels
Collaborate on key areas requiring support from operation teams
Develop and implement integrated planning frameworks that clearly outline how channel-level initiatives contribute to overall targets
Sales and Marketing Interlock
Develop and align on targeted coaching and training strategies for high-potential (opportunity) teams inclusive of cross-selling by mobility agents, incentivizing SmartHome Security agents, increasing leads, etc
Set ambitious yet achievable targets reflective of market opportunities, and optimize re-targeting efforts through book-of-business and conversion strategies.
Operational Support and Enablement
Drive performance improvement by identifying underperforming teams, conducting root cause analysis, and implementing retraining strategies in collaboration with Consumer Channels
Collaborate with Reporting and Visualization, as well as Performance, Insights and Forecasting teams to garner insights to drive and ensure prioritization of M&H strategic attach
Reporting and Data Analysis
Consolidate and procure the reporting requirements to be shared with the Reporting and Visualization team to drive increased insights and reporting into opportunity areas
Utilize quartile management reporting to identify and address areas of low conversion, partnering with Channels for remediation strategies.
Qualifications
What you bring
Extensive experience in strategy and program management at a senior level
Solid background in telecommunications, mobile, or home services industries
Demonstrated success in fostering cross-functional collaboration and managing stakeholders effectively
Expertise in channel management and sales operations
Advanced analytical skills with the ability to synthesize and interpret complex data
Proficiency in data visualization and reporting tools to deliver impactful insights
Proven ability to set targets and manage distribution across multiple channels
In-depth knowledge of conversion strategies and book-of-business optimization
Experience in coaching and developing high-potential teams to achieve excellence
Track record of driving performance improvement initiatives and delivering measurable results
Understanding of cross-selling strategies and enhancing customer value
Skilled in designing and implementing effective incentive programs
Ability to identify market opportunities and transform them into actionable strategies
Exceptional written and verbal communication skills, with a talent for crafting compelling presentations
Analytical problem-solving mindset with a focus on innovation and efficiency
Salary Range: $99,000-$149,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Sales and Marketing
Help us, help our customers make a real connection
We are honoured to be recognized
$14.7 billion
TELUS's annual revenue
$4.8 billion
The brand value that TELUS brings
12
Consecutive years our annual dividend payment has increased
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required