GREAT CAREER OPPORTUNITIES : SAINT JOHN NEW BRUNSWICK
SENIOR STORE MANAGER
Due to the recent exponential growth in the last five years ,our client, a
Successful
Expanding National Canadian Retail Organization,
has granted us the mandate to seek and find " " candidates for the
following roles:
the Best Retail Store Manager
for its stores in
SAINT JOHN ,NEW BRUSWICK
:
Our Client is committed to building an equitable and inclusive culture that values diversity of thought, background, and experience - all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don't meet all of the listed qualifications.
ABOUT THE JOB:
OVERVIEW:
The
Senior Store Manager
partners with and supports the Sales people in all aspects of store functions: Sales Generation, People Development, Operations and Visual Merchandising. The Store Manager's focus is to lead and guide through effective communication, training, coaching, and developing all Sales Leaders, Sales, and Support Associates in the moment and on the sales floor or in the stock room. The Store Manager is also responsible for generating his or her own percentage of sales. The Store Manager must be proficient in performing and training all POS transactions, dealing with customer service issues, opening and closing the store, all operational practices, and visual merchandising standards.
RESPONSIBILITIES:
Sales Generation
Daily monitoring of KPIs and sales results
Set daily goals during the morning brief
Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
Embody the Selling Ceremony
Propose challenges to the team to motivate them to reach their targets
Develop data collection and data accuracy
Train and empower the team to develop customer loyalty
Train the team to recruit new clients through a personalized relationship
Identify actions to reactivate latent clients
Proactively advise/propose events to develop business & client database
Attend the major events of the city, act as a Brand Ambassador. Develop a network in their market
Understand the economics in their country/city/foreign countries...to anticipate the potential impact on their business
Operations
Know and apply the Store Operation Manual
Organize and monitor all back-office activities (stock and cash point)
Take actions to maintain an excellent level of cleanliness, facilities, and store maintenance.
Prepare and monitor rolling inventory and annual fiscal inventory.
Report activity with qualitative comments and set action plans if needed. Know how to use the main reports. Is able to use IT tools as set up by the Company (retail pro reports,)
Manage, organize, and follow up with all product repairs for clients.
Visual Merchandising
Consistently maintain the visuals guidelines and standards of presentation
Lead by example in terms of presentation and grooming. Make sure the team is constantly representing the Brand (uniform policy, grooming guidelines, ...)
Communicate to the Head Office team qualitative and proactive feedback on products & visual merchandising to drive results
People Development
Recruit /onboarding:
Define needs in terms of profiles, competencies, languages.
Partner with HR to hire the Best Profiles
Be proactive and source Talented Profiles from various backgrounds (competitors, retailers, hospitality, home Business)
Ensure new employees follow the onboarding process and assess the performance and integration during the first 90 days.
Manage Performance:
Monitor performance: set clear daily/monthly target (sales, customer data capture, product knowledge)
Build team spirit and an atmosphere that encourages performance and initiatives
Value/reward performance and manage underperformance with constant feedback
Perform monthly one to one meetings with each member of your team.
Write and administer all corrective actions for all levels of staff.
Develop Skills & Competencies:
Define for each team member a development plan in terms of competencies, follow up the plan during the District Manager meeting
Coach in the moment.
Discuss with HR any other development actions needed
Identify potential succession plans within the store
Communicate the Brand Strategy:
Communicate upcoming events, store openings, key figures of the company
Facilitate questions or concerns from your team regarding company goals and focus.
Develop curiosity and knowledge of competitors in the city, new retail stores, upcoming projects, local arts, events, restaurants...
Team Organization :
Prepare the monthly planning
Follow up with HR Department the payroll and attendance
Define clear roles & expectations
Define the partnership with the Sales Leader, Assistant Manger and train them to become a future Store Manager
QUALIFICATIONS:
5-7 years of experience in a managerial retail role in a
Store/Boutique or Big Box setting
Knowledge/interest in Sales and Customer Service
Both Sales and Customer Service and also Clientele Building driven
Strong understanding of Retail store Sales and Operations and concepts
Proven ability to lead and develop and motivate a team
It is understood that the
above statements are intended to describe the general nature and level of work being performed by this position. They are not intended to be an exhaustive list of all responsibilities or duties required for the role.
Additional and some specific details (Compensation package, Benefits ,etc) will be provided once we receive your bio/resume. Hence if you are interested in pursuing this great career opportunity,
please send your resume by September 2, 2025, at :