Job Description

Reporting to the Senior Manager, Improvement of operational processes, the Social Media Specialist is responsible for creating effective communication and relationships between Fairstone and its customers.

Job Responsibilities:

• Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
• Moderate user-generated content and messages appropriately, based on company policies
• Build meaningful connections and encourage Fairstone community through dialogue and messaging
• Collaborate with other departments to manage company reputation
• Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress

Qualifications:

• High School Diploma or GED or equivalent experience.
• 2 years of customer service experience
• Bilingualism required - French and English
• Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
• Ability to multi-task with attention to detail
• Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
• Knowledge of Microsoft Word, Outlook, Excel, Power Point
• Knowledge of Hootsuite is an asset
• Technological savviness is a must
• Strong awareness of Company privacy policies
• Willingness to work flexible hours which includes evening and weekend hours
• Strong writing skills in both French and English
• Enjoys a changing environment and learning new processes External applicants selected for interview will be required to complete an employment application to include education and employment history.

What's in it for you?

At Fairstone, we offer all our permanent employees:

• A minimum of 3 weeks paid vacation (prorated to your start date)
• Wellness days
• Employee referral program $2000.00 or more.
• Great Benefit Program (flexible health and dental benefits, access to virtual health care provider Dialogue, pension plan and much more!)
• Ongoing Learning and development Training
• Tuition Assistance Programs
• Paid volunteer day and organized volunteering event across the country
• A growing company with potential for personal growth and career advancement.
• And Much more.

If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Come join our team!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Whether you're seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

Time Type: Full time

Job Type: Permanent