Job Description

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to service, partnership, and innovation. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic culture sets Aviso Wealth apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at .

The Opportunity: We\'re looking for a Senior Service Designer to join our Client Experience team.

This role can be mostly remote, however we will on occasion require you to come onsite to our office at 151 Yonge St, Toronto, ON. Reporting to the Director, Service Design, the Senior Service Designer is responsible for understanding user needs and mapping end-to-end journeys. You have a track record of making tangible and measurable improvements to experiences through human-centered design. You can rally peers and business leads around customer pain points and service gaps, and work with other designers and across the organization to iterate and test future state experiences.

Who you are:

• Service \xe2\x80\x93 You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients\xe2\x80\x99 needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution \xe2\x80\x93 You are committed to achieving your goals and to succeed. This includes focusing on \xe2\x80\x9cgetting things done\xe2\x80\x9d, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration \xe2\x80\x93 You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Plan, perform, and analyze generative research to understand current state experiences: recruit participants, create research plans, facilitate sessions, analyze and triangulate data, and form actionable insights
• Create and use design artifacts such as personas, ecosystem maps, summary videos, experience maps, and service blueprints to build empathy and momentum to improve current state experiences
• Lead the end-to-end double-diamond design thinking process with a cross-functional group of designers and other stakeholders, striving for equal input and group consensus throughout
• Provide mentorship and coaching to other members within Service Design and the wider Client Experience team
• Be a role model within the Client Experience team in increasing customer centricity and design maturity across the organization
• Contribute to ongoing service design operations, such as maintaining a digital research repository, updating participant panels, creating templates, reviewing tools, and tracking incentives.
• Work alongside Digital Experience, Talent, Marketing, Product Owners and the various Lines of Businesses to deliver first-class experiences to our employees and our customers
• Provide research and design subject matter expertise to other internal departments as required

Requirements

Your experience and skills:

• A Bachelor\'s degree in Design, Human Computer Interaction, Human Factors, Psychology or related area. Graduate degree preferred.
• 5+ years of experience in a Service Design, User Research, Design Strategy, or similar field
• Advanced proficiency of a user-centered design process, design thinking, and service design

Expert skills in both fundamental and advanced service design methods such as problem definition, vision-framing, co-design sprints, and service prototyping * Proficient with various design and research tools (e.g. Dovetail, Loop11, Optimal Workshop, Figma, Miro, Murale, UserTesting, Lookback, Dscout, Adobe Creative Suite)

• Track record of discovering, synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
• Highly organized, self-motivated and able to adapt to shifting priorities
• Strong storytelling, presentation, and persuasion skills
• Comfortable working in a complex and dynamic organization, both individually and as part of a multidisciplinary team
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Experience in the financial or wealth management industry is a plus

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso Wealth is a national, integrated financial services company, with over $100 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, The Co-operators / CUMIS and Desjardins. Our MFDA-regulated dealer, full-service IIROC-regulated brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, VirtualWealth, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, is a Canadian leader in Responsible Investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at .

Aviso Wealth