Job Description

SENIOR SERVICE DESIGNER (Data Projects)

Requisition #:

R25-3374 (GOAPRDJP00000696)

Location:

Remote (within Canada)

Engagement Type:

Contract

Number of Resources required:

1

Rate (CAD):

Up to $95 per hour / Commensurate with related experience and market competitiveness

Term:

2025-11-01 to 2026-04-30 with 12-month extension available (up to 18-month contract)

Hours per day:

7.25

Security Screening: Security Screening:

Standard (Criminal Record Check)

Submission Deadline/Closing Date:

October 1, 2025 (12:00 PM Mountain Time)

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Tri-global Solutions Group Inc. is seeking one (1) Senior Service Designer (Data Projects) to join our talented Service Delivery team at Ministry of Technology and Innovation (Government of Alberta).

WORK MODEL: The successful contractor will be working remotely. Work must be done from within Canada at all times due to network and data security policies. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15- 16:30 Alberta time, Monday through Friday excluding observed holidays.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

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PROJECT OVERVIEW

Project Name:

Data Projects - Various

Scope:

The Data, Information and Privacy Services Division uses a one-government approach to information and privacy governance, decision-making, and service delivery across the Government of Alberta (GoA) balanced with individual client needs. This facilitates enhanced data access, collaboration, reduction in data duplication, and innovation to ensure effective and efficient services across the government to provide better services to Albertans.?

?Reporting to the Manager, Data Product Delivery, Service Designer is responsible for supporting a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This role works with other individuals within the Data Centre of Excellence and across the organization to effectively delivery data products as the organization's data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the GoA and its external partners (as needed).?

?The efforts of this role improve access to and informed use of GoA data assets both within and outside of government in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.?

The service designer supports the leadership and direction responsible for:?

- Data Product Services;?

- Data Analytics Services; and?

- Data Architecture services.??

DESCRIPTION OF SERVICES

The Service Designer(s) will be responsible for activities such as review, discovery,?requirements gathering, process mapping, service design, technical documentation, prototyping, evaluation, and gap analysis?for program review and data product delivery.?

Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:?

Integration of human-centered design methods into program review and data product delivery. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions. Based on business stakeholders and GoA policies, goals, priorities, and opportunities, a plan for and delivery of:
1. User and behavioral field research;?

2. Co-design workshops;?

3. Prototype design and testing;?

4. Concept testing?

5. Journey map and service blueprint development;?

6. Process mapping;?

7. Service prototyping;?

8. User story mapping and creation?

9. Usability testing;?

10. Service performance measurement, analysis, and reporting; and?

11. Strategy and roadmap documents or diagrams.?

A depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, and specific needs, opportunities, solutions, and metrics. A plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results. Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management. A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.

MANDATORY REQUIREMENTS

- The proposed resource must meet or exceed one of the following (8 years+):?o University graduation in computer science or a related discipline and 4-yr relevant experience;?OR?o 2-yr diploma in computer science or a related discipline and 6-yr relevant experience;?OR?o 1-yr certificate in computer science or a related discipline and 7-yr relevant experience;?OR?o a currently active professional certification or accreditation and 8-yr relevant experience

- Experience creating journey maps and service blueprints or other visual representations of user needs. (6 years+)

- Experience facilitating and leading co-design workshops. (6 years+)

- Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.). (8 years+)

- Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.). (8 years+)

- Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA. (8 years+)

DESIRABLE REQUIREMENTS

- Experience analyzing research data and presenting findings in diverse ways. (5 years+)

- Experience creating service metrics and measures. (5 years+)

- Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them. (5 years+)

- Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals. (5 years+)

- Experience working in or for the public sector. (2 years+)

NOT FOR YOU?

Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.

WHY WORK WITH TRI-GLOBAL?

- Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.

- Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.

- Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.

Job Type: Full-time

Pay: Up to $95.00 per hour

Benefits:

Work from home
Application question(s):

You must confirm the following MANDATORY requirements to proceed:
- Minimum of 8-10 years of experience in Service Design including related post-secondary education.
- Experience creating journey maps and service blueprints or other visual representations of user needs. (6 years+)
- Experience facilitating and leading co-design workshops. (6 years+)
- Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.). (8 years+)
- Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.). (8 years+)
- Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA. (8 years+)

If you meet all Mandatory Requirements, please ACKNOWLEDGE BY REPLYING: "CONFIRMED".

Education:

Bachelor's Degree (preferred)
Experience:

Working as a Service Designer on complex innovation projects: 8 years (required) Using human-centered design approaches: 8 years (required) work w/ digital/data product (data pipeline/user interfaces): 8 years (required) Analyzing research data and presenting findings: 6 years (preferred) Creating service metrics and measures: 6 years (preferred) Shifting focus between details and whole systems on projects: 6 years (preferred) plan/conduct/analyze behavioral/ethnographic field research: 5 years (preferred) Working in or for the public sector: 2 years (preferred) Creating journey maps and service blueprints: 8 years (required) Facilitating and leading co-design workshops: 8 years (required)
Work Location: Remote