Job Description

PBC Solutions is looking for Regular Full-time Senior Scrum Master to join our growing team!
About PBC Solutions:
PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025!
PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.
Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.
Position Summary
The Senior Scrum Master leads a team of Scrum Masters/Project Managers and is responsible for leading technology project planning, design, implementation and close out, and for the management of the agile sprint process for scrum teams.
This position is designated as a Grid Level 27, with a range of $101,062 - $115,896 per year. This includes a Temporary Market Adjustment Adjustment (TMA) of 9.1%.
Primary Duties

• Leads technology teams, including assignment of work, and ensures results meet commitments and expectations.
• Ensures technology deliverables are completed
• Manages a portfolio of scrum teams to ensure integration between associated products.
• Acts as project manager throughout the initiation, planning, execution, control and close-out phases of the project management life-cycle.
• Leads project planning sessions to determine project scope, define project deliverables and develop project charter to align with the direction of the business.
• Develops options, strategies and approaches to address issues and service/program delivery needs using techniques such as cost benefit analysis, social and economic impact analyses.
• Develops terms of reference; drafts project plans to identify timelines, deliverables, methodologies, and resource requirements.
• Develops and maintains effective and cooperative working relationships with internal and external stakeholders, businesses, and relevant provincial, municipal, and federal government partners.
• Monitors and evaluates project resources, processes, and progress, identify risks and obstacles, and takes or recommends action to address.
• Conducts post implementation review.
• Provides team leadership in accordance with agile principles, policies, and procedures.
• Ensures technology teams track time in alignment with the allocated budgets
• Other duties as assigned

Required Education and Experience

• Master's degree in a computer science related field and 2 years of related experience; OR
• Bachelor's degree in a computer science related field and 3 years of related experience; OR
• Diploma in a computer science related field and 4 years related experience; OR
• Certificate or coursework in a computer science related field and 5 years related experience; OR
• An equivalent combination of education and experience may be considered.

Related experience includes the following:

• Agile project experience.
• Experience with Agile lifecycle management practices and tools.

Preference may be given to candidates with the following experience:

• Certification as a Scrum Master.
• Experience working in service delivery organizations/programs.
• Experience in service design.
• Experience in data management programs, UX /UI best practices.

Required Competencies

• Managing Organizational Resources
• Planning, Organizing and Coordinating
• Building Partnerships with interested parties
• Conflict Management
• Relationship Building

Travel / Work Location: PBC Solutions operates in Victoria and Vancouver with a hybrid work model. Candidates are preferably located in one of these locations to be able to attend occasional in-person meetings.
What's in it for you
We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees, as well as various generous paid leaves.
We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.
PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.
To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to
Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.
Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.
We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.
Please apply by July 18, 2025 by 4:00 PM PST. An eligibility list may be established for this position.
How we work
Our Guiding Principles
Honesty - We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.
Integrity - We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.
Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy - We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty - We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other's back through our challenges.
Equity - We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.
Our Intended Behaviours
Communication - We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.
Flexibility - We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective - We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.
Focus - We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.
Trust & Confidence - We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.
Feedback - No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.
Solution-oriented - We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.