Job Description

Description
Our team
We're the Market Development team, an agile and entrepreneurial team who's on a transformative journey to bring Canadians the best-in-class digital-by-design solutions to help them save time, money and effort. We're curious, innovative, and we love having fun while solving challenges! If that sounds exciting, you might be the perfect addition to our team!
What you'll do and what we'll accomplish together
We're seeking a seasoned program & strategy manager to support the exciting work we're doing to deliver and expand SmartEnergy, our TELUS energy management product. You will spearhead the delivery of our partner program composed of multiple cross-functional initiatives by acting as a critical liaison across our business-to-business-to-consumer (B2B2C) partnerships. You will use your leadership and program management expertise to lead execution design, rally stakeholders and partners to deliver our commitments, roadmap scope, timeline, and budget. You will also flex your strategy skills to develop and manage your own initiatives and consult on others. This is a senior-level individual contributor role that will report to the Director, Market Development.
Here's how

• Own the consolidated program plan, interlocking with workstream project managers and stakeholders on scope, timeline, and budget.
• Define the strategy and act as project manager in the execution of selected high-impact or high-complexity initiatives.
• Create standard operating procedures for managing the transfer of customer data between partners and TELUS systems, providing to guidance to supporting team members as necessary
• Establish customer outreach processes and templates according to TELUS brand standards and in partnership with marketingTrack leads through to conversion and partner cost recovery
• Work with key stakeholders in marketing to set the strategy to drive upsell, cross-sell and retention opportunities at key customer journey points
• Establish program KPIs, targets, and reporting cadence to executive stakeholders
• Monitor churn, escalations, upsell / conversion of trialists within the acquired base while reporting on product intensity
• Collaborate with Products & Services and marketing to refresh partner offers based on feedback, performance, and the competitive landscape
• Support partners and vendors in customer escalations and issues management
• Primary point of contact for TELUS channels involved in partnership execution
• Establish and maintain efficient program governance and executive-level communication enabling swift decision-making and adaptation.
• Nurture strong collaborative relationships with the project teams to proactively identify, raise, and mitigate risk, blockers, and issues.
• Coach and mentor junior strategy & project managers.

Qualifications
What you bring

• Demonstrated extensive (5+ years) program management experience with large-scale programs where priorities, scope, and timeline can change frequently, preferably within the telecommunications or technology industries.
• Demonstrated experience (5+ years) in strategy, product management, marketing or customer experience with a focus on both planning & execution.
• Proven leadership skills to independently and without direct authority drive collaboration across large and highly matrixed organizations with an ability to initiate, develop, and maintain effective relationships.
• Superior strategic thinking skills with the ability to turn customer and business data into insights and develop innovative strategies.
• Developed analytical mindset with ability to frame a problem, formulate hypothesis, realize analysis, and develop recommendations, combined with proficiency in understanding & manipulating data to provide supporting evidence.
• High comfort level in managing & prioritizing multiple initiatives simultaneously and calmly navigate ambiguity and high-pressure situations.
• Agility to frequently switch between strategic-level and hands-on work.
• Ability to gain buy-in from all levels of a large organization including senior leadership by leveraging your strong storytelling, presentation, and negotiation skills.
• Strong ability to establish and build working relationships, guide collaborative problem solving, and provide constructive feedback

Great-to-haves

• Certification in project management and/or change management (e.g. PMP, Six Sigma, Agile PMI-ACP, AgilePM, CSM, Prosci, CCMP).
• Experience in the Canadian telecommunications, entertainment or technology market.
• Bilingual French/English

#LI-REMOTE #LI-HYBRID
Salary Range: $97,000-$145,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Operations
We're the ones that design, build, repair and maintain the billions of dollars' worth of the infrastructure that keeps more than 15.2 million Canadians connected.
We are honoured to be recognized
1.4M
Days volunteered in our communities.
70%
Team members that work at home or are mobile.
15.2
Million customers that TELUS is serving across Canada.
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required