Job Description

Who We Are

FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Our leading Payment Authorization Management solution helps subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.

We\xe2\x80\x99re a maturing, institution-backed Fintech SaaS, solving one of the biggest problems faced by merchants. The veteran management team of serial entrepreneurs is supported by a board filled with industry leaders. Our ambition is to redefine payments and in doing so become more than just the next great unicorn, but to become a key element of the infrastructure that makes our world\xe2\x80\x99s economy hum.

We\xe2\x80\x99re a dynamic, welcoming company that strives to hire the best and brightest people. If you are looking for a place to invest your passion, then keep reading!

What The Role Looks Like

As a Senior Product Manager (UX), you will be responsible for the user experience of all products, with a focus on client facing products and services.

A day in the life of this position includes:

• Setting the vision for the core user experience of FlexPay user products across both web and mobile platforms.
• Conducting market research and user surveys to develop a clear understanding of the user journey and user needs to identify opportunities for product improvement.
• Using a systematic approach to drive user growth, retention, and engagement, justified by data and insights.
• Defining UX guidelines, information architecture and wireframes, collaborating with various departments for adoption.
• Defining key UX metrics, monitoring product usage and user feedback and proactively taking action to bolster and improve both.
• Collaborating with development leads to ensure all product requirements are clearly defined and understood.
• Coordinating product releases with internal marketing, sales, and development teams.
• Planning and executing product optimization enhancements through A/B testing.
• Developing and communicating detailed product requirements and launch plans, ensuring the development has all required information to deliver the product.
• Defining success metrics and reporting needs to monitor post-launch performance.

Who We\xe2\x80\x99re Looking For

You are an experienced Senior Product Manager, with a focus on User Experience and solid experience managing SaaS based products through their lifecycle, from conception through end-of-life. You thrive when given the autonomy to have a substantial impact on a company\xe2\x80\x99s performance, in an environment of smart, driven, and competent colleagues. You long for work that is creative and challenging.

You dive head into your work, becoming an expert in the realm you are working within to understand the business, competitive landscape, and customers.

What We\xe2\x80\x99re Looking For

• 5+ years\xe2\x80\x99 experience in consumer facing product user experience management.
• Track record of providing data driven UX improvements to consumer products on both web and mobile platforms.
• Demonstrated success in playing a key role in the product development process, from concept to launch.
• A keen understanding of what makes a great user experience.
• Experience in FinTech an asset.
• Excellent verbal, written communication and presentation skills.
• Experience working in an Agile environment.
• Bachelor\xe2\x80\x99s degree in design & interaction or a related field preferred by not required.
• An analytical, strategic, and metrics-oriented mindset.
• Excellent project and time management skills.
• Ability to successfully multitask in a deadline-driven environment.
• Strong team player, with experience working as part of a cross functional team.
• Outside of the box thinking, someone who is not afraid to ask questions and look for new/different solutions.
• Experience in a startup environment preferred.

What We Offer

We\xe2\x80\x99re a quickly growing global company committed to building a team filled with diverse cultures, viewpoints, and experiences. As they say, variety is the spice of life. No matter how large we become, we will always be connected through our shared sense of community and slightly quirky personalities.

Our vibrant culture is filled with talented, creative, deeply curious, high achievers. We believe in and invest in our people because we know they are the secret to our success. We are happy to extend the following benefits to our employees:

• Unlimited paid time off
• 100% remote work
• Flexible hours
• Comprehensive health benefits package effective from day one
• Support for continuous learning and development

FlexPay is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.

FlexPay