Job Description

The Company Think Research is a disruptive and rapidly growing software company that is changing the way healthcare is delivered across Canada, in the U.S. and EU. We are passionate about what we do, and even more so about the amazing people that help make what we do possible. We\xe2\x80\x99re growing fast and we need you on our team. Hungry to make a change that will affect millions? Well grab a quick snack, we\'re looking for you.
Why Us?

• It\'s not every day that you have the chance to change the way your friends and family are cared for - Make an impact!
• Be a part of the digital disruption happening in healthcare and do challenging, meaningful work
• We\xe2\x80\x99re growing, and hope to grow with you learning from each other supporting your development through mentorship and other opportunities

• Collaborative, creative, dynamic and flexible work environment, with a start-up spirit

The kind of work you\'d be doing: As a Product Designer at Think Research, you\xe2\x80\x99ll put user experience first. You\xe2\x80\x99ll touch every part of the design process, developing your ideas and solutions from beginning to end \xe2\x80\x93 from user research to wireframing, to designing high-fidelity user interfaces, to iteratively testing your ideas \xe2\x80\x93 all in the pursuit to build amazing products for patients and clinicians.
This includes, but is not limited to the following:

• Drive the evolution of Think Research\xe2\x80\x99s product suite across multiple devices with patient-safety always at the forefront
• Work through the end-to-end design process on everything from features and improvements to entirely new products, translating complex user needs into intuitive experiences
• Gather data from users through interviews, usability tests and digital tools, create and validate hypotheses regarding product design solutions, rapidly iterate on your ideas, and deliver product features and improvements that users will love
• Gather insights from qualitative and quantitative metrics as well as client feedback to drive improvements that solve user problems and increase usability
• Actively build empathy for the users of your products and embody their motivations, needs and pain points; represent your users when presenting ideas and solutions to team members and stakeholders
• Solve core product problems while owning all facets of a user experience (strategy, IA, interaction design and research)
• Help level-up the design thinking of the entire organization
• Lead by example by sharing your wireframes early and often with other designers, developers and project stakeholders
• Facilitate and collaborate with others, taking a flexible and friendly approach to working with teams from across the organization (product, engineering, client success, business development, R&D, etc.)

Who you are:

• You\xe2\x80\x99re user-focused and have built your career gaining a deep empathy for the users of your products. You understand complex workflows, test and challenge your assumptions, continuously incorporate feedback, and can translate into simplified user experiences
• You are a strong communicator (both written and verbal, in 1-on-1s, group meetings, and online critiques), and can present complex ideas clearly and support your decisions with thoughtful rationales
• You use a user-centered design process which includes research, ideation, iteration and validation; you know when to apply the right methodology to the problem at hand
• You actively seek feedback from different stakeholders at all stages in the design process, knowing that feedback will only make your work stronger
• You\xe2\x80\x99re not intimidated by unstructured environments and steep learning curves; they motivate and push you to learn and work smarter
• You think critically, listen actively, and communicate kindly to peers and stakeholders alike
• You\xe2\x80\x99re about more than making things beautiful, you are passionate about designing a sound user experience and bettering the lives of others through your work
• You are a person of integrity; trust, sincerity and ethical decision-making are at the core of who you are and you model these values in your interactions with teammates and stakeholders
• You embrace an attitude of learning and are always looking to raise your and your team\xe2\x80\x99s knowledge-base

Requirements:

• Self-starter with 4+ years of product design experience shipping B2B and/or B2C products for web and mobile (experience in healthcare is a huge bonus)
• Proficiency with our current design tool, Figma
• Ability to communicate interactions and requirements during handoffs to development
• Experience working with clients directly, formulating user pain points and company goals
• Understanding development effort involved in creating your designs
• Strong understanding of critical thinking, design process and principles as demonstrated in a portfolio of live projects
• Experience with contributing to or creating design systems to speed up design & development

Ideal Qualifications:

• Experience working in an Agile Scrum development environment
• Experience working with and implementing WCAG Accessibility Standards
• Basic understanding of HTML5, CSS3 to provide a technical lens to your designs
• Insight into how design can/should be implemented using correct code and components
• Ability to create motion and animations using Figma
• Experience using tools like Jira, Google Apps, Fullstory and Whimsical

Resumes are useful, but they don\xe2\x80\x99t say much about your skills or passion. We would love to see a web portfolio of design work. Please include a link to your portfolio in your resume.
Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment. We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.
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