Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



About this Role:

ServiceNow is looking for an experienced Pre-Sales solution consultant to join our Alliances team in support of our Canadian regional partners. An Advisory Solution Consultant identifies and aligns ServiceNow capabilities to drive business outcomes for our partners' positioning of NOW solutions to our shared end customer. In this role, you will work in close collaboration with multiple ServiceNow account executives to build and execute a partner business plan, so experience working in alliances and partnerships is a must. Activities include providing pre-sales support, technical product and architecture advice, and delivering on-going communication of the latest ServiceNow capabilities as aligned to the strategic priorities defined in the business plan. This is a top-level individual contributor role, with commensurate expectations of performance, professionalism, integrity, and problem solving skills. Candidates for this role should live in the Eastern time zone.

What you need to be successful in this role:

10+ years of Solution Consulting experience in an alliances and channels environment

Bachelor's degree (Master's preferred) in business, IT, or communications

Working knowledge of modern web technologies and cloud computing

Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.

Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

Execution focus - proven track record of meeting or exceeding sales targets

Nimble learning - ability to quickly grasp the essence of new issues and concepts

Collaboration - the ability to work across teams in a highly matrixed organization

Influence - the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with them

Bias for action - someone who addresses new opportunities and challenges quickly

Business acumen - strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face

Ability to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervision

Experience that will help you stand out:

Previous pre-sales experience working with BPOs, SIs, and top tier consultancies

Experience building and launching partner offerings

Prioritization and focus - ability to cover a complex territory that may include 12 or more partners, quickly triage/identify which partners will generate the most revenue

Experience with the ServiceNow product suite or competitive product suites highly desirable

A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)

ServiceNow platform development experience

What you get to do in this role:

Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environment

Work with the top 10% of partners in ServiceNow's alliances ecosystem

Practice true business value selling, with a strong sales support framework

Design and launch differentiated partner offerings; see your work have an impact!

Work with the industry-leading NOW platform and solutions

Support Proof of Concept/Proof of Value engagements with our partners

Stay current on ServiceNow product developments/releases

Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved

Participate in and deliver Business Reviews and executive briefings

Provide mentoring and training to peers and other colleagues within our organization

Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, "lunch and learns" etc.

Qualifications

What you need to be successful in this role:

10+ years of Solution Consulting experience in an alliances and channels environment

Bachelor's degree (Master's preferred) in business, IT, or communications

Working knowledge of modern web technologies and cloud computing

Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.

Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

Execution focus - proven track record of meeting or exceeding sales targets

Nimble learning - ability to quickly grasp the essence of new issues and concepts

Collaboration - the ability to work across teams in a highly matrixed organization

Influence - the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with them

Bias for action - someone who addresses new opportunities and challenges quickly

Business acumen - strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face

Ability to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervision

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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