Job Description

Description
Our team and what we'll accomplish together
This exciting role is at the very center of our Wireline business supporting one of our most important business outcomes - improving customer churn and retention.
As the Senior Market Manager responsible for Wireline Retention Insights & Strategy, you will be responsible for reporting on Wireline churn performance and trending, uncovering key areas of opportunity and risk, and leading cross-functional teams from across the organization to effectively prioritize and implement initiatives to improve customer retention.
Together, we will deliver industry-leading customer retention outcomes built on the foundation of our "Customer's First" promise.
What you'll do

• Develop a deep understanding of our Wireline churn results, uncovering key trends, areas of opportunity and risk. In partnership with our data & insights team, you will look to continuously improve customer churn reporting & insights.
• Be the "go to" person to report on Wireline churn results, insights and key actions to leadership at all levels. You will share strategic overviews, updates, and recommendations to the senior leadership team to assist with decision making and future planning activity.
• Partner with and lead cross-functional teams across TELUS to improve retention outcomes. This will include working with teams in channel, product, pricing, base management, digital and retention, to name a few.
• Play a critical role in ensuring our business has a deep understanding of how we can improve customer retention, and that teams across the organization are rallied around those opportunities.

Qualifications
What you bring

• An analytical, data-driven marketer who is comfortable digging deep into data to uncover key insights and trends. You are able to take complex data and insights and summarize them clearly and concisely to stakeholders at all levels.
• The ability to think critically and challenge the status quo, uncovering opportunities to optimize program performance against key performance objectives.
• Impeccably organized with a proven ability to manage multiple streams of work and multiple stakeholders.
• Very strong project management skills, with the ability to lead and influence cross-functional teams. You have a talent for bringing people together in a positive way, you know how to work effectively across groups, discuss opportunities, tackle problems, and motivate people to take action.
• Recognized for your superb communication skills, you have an ability to explain complex ideas and insights simply and translate them into practical strategies and recommendations.
• English verbal and written is required for this opportunity.

Great-to-haves

• 7+ years progressive experience in marketing or business management positions
• Knowledge of the Google suite of applications, notably Slides and Sheets
• Knowledge of data and insights tools like Tableau and Domo are an asset
• Experience in telecommunications (mobility and/or home services)
• Business undergraduate degree in Marketing or communication

Salary Range: $90,000-$134,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Sales and Marketing
Help us, help our customers make a real connection
We are honoured to be recognized
$14.7 billion
TELUS's annual revenue
$4.8 billion
The brand value that TELUS brings
12
Consecutive years our annual dividend payment has increased
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required